Part Time Customer Service Advisor

About Cloudfm

At Cloudfm, we’re on a mission to transform the Facilities Management industry—and make it more sustainable. Our technology-led, smart solutions help clients optimise building performance and reduce energy waste across their estates.

We’re growing fast, and we’re looking for two part-time Customer Service Advisors to join our friendly, fully remote team.

Your Role: Customer-Focused and Impactful

As a Customer Service Advisor, you’ll be the voice of Cloudfm—resolving maintenance issues, supporting our supply chain, and ensuring clients receive outstanding service. You’ll work directly with suppliers and customers to keep operations smooth, issues resolved, and communication clear.

What You’ll Be Doing

• Assign incoming maintenance tasks to supply chain partners

• Provide clear, accurate information to ensure timely task resolution

• Handle inbound customer and supplier calls within agreed SLAs

• Monitor systems and update client portals and inboxes with accurate data

• Escalate issues appropriately and follow up to ensure closure

• Investigate backlog maintenance requests to resolve them efficiently

• Support internal and external queries with a solution-focused approach

• Maintain high customer service standards

• Stay updated with internal processes and changes

What You’ll Bring

• At least 1 year of customer service experience (call centre background preferred)

• Excellent interpersonal and written communication skills

• A calm, professional approach under pressure

• Strong organisational and time management skills

• A desire to contribute to a collaborative and purpose-driven company

Example Shift Patterns (20 hours/week)

Option A:

• Friday: 10:00–14:00

• Saturday & Sunday: 10:00–19:00 (with 1-hour lunch)

Option B:

• Monday: 16:00–20:00

• Tuesday: 10:00–14:00

• Wednesday & Thursday: 07:00–11:00

• Friday: 10:00–14:00

Why Join Cloudfm?

•  Fully remote working for better work-life balance

• 25 days holiday (plus your birthday off and more after 2 years)

• Employer-funded Health Cash Plan

• Enhanced Maternity, Paternity & Adoption Pay

•  Mental health and wellbeing support (helpline + counselling)

• Retail cashback & discounts

• Cycle to Work and Electric Car schemes

• Life Insurance & Personal Accident Cover

•  Opportunities to learn, grow, and progress

•  Supportive, friendly team environment

Important Info

This role is fully remote, but to build personal connections, shortlisted candidates will attend an in-person Assessment Day on:
Friday, 4th July 2025
Location: Cloudfm HQ, Colchester, Essex

We promise—we’re a nice bunch and it’ll be a fun day