Overview
Hayward Holdings Inc. (NYSE: HAYW) is the world’s largest manufacturer of residential swimming pool equipment, with a growing presence in the commercial pool market. We design, manufacture, and market a full line of pool and spa equipment—including pumps, filters, heaters, cleaners, salt chlorinators, automation, lighting, safety, and energy solutions—at our facilities across the U.S. and globally.
Headquartered in Charlotte, North Carolina, with additional facilities in Tennessee, Arizona, Rhode Island, Canada, Spain, France, Australia, and China, Hayward is an industry leader committed to innovation and excellence. This position is onsite in Charlotte, NC.
About the Role
The Partner Data & Operations Analyst will play a key role in supporting business operations through customer onboarding, rebate processing, commission management, and data analysis. The ideal candidate is detail-oriented, organized, and comfortable working cross-functionally to ensure accuracy, efficiency, and customer satisfaction.
Responsibilities
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Serve as the primary contact during customer onboarding, resolving issues quickly
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Coordinate with sales, support, and operations teams for seamless onboarding
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Process, validate, and track rebate claims, ensuring compliance with program guidelines
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Manage communication with customers and internal stakeholders regarding rebate status
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Import, verify, and maintain customer and transaction data in internal systems
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Monitor data quality and escalate anomalies for resolution
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Conduct data checks, summaries, and reporting to identify trends and opportunities
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Process and reconcile monthly/weekly commissions, prepare reports, and manage approvals
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Calculate, audit, and maintain accurate records of commission payments
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Troubleshoot commission issues and resolve discrepancies through investigation
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Support ad-hoc data requests and contribute to process improvements
Qualifications
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Minimum 3 years’ experience in Sales Support, Sales Operations, or a similar role
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Proficiency in Microsoft Word, Excel, and PowerPoint
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Experience with CRM tools (Salesforce preferred)
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Familiarity with data visualization tools (Power BI, Tableau, etc.)
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Commission or reimbursement processing experience preferred
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Strong organizational, problem-solving, and communication skills
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