Job Description
Become a Parts Administrator & Customer Service Expert at Liebherr
Liebherr-Great Britain Ltd. is offering an exciting opportunity for a Parts Administrator & Customer Service professional to join our Maritime Crane department in Biggleswade. As a Parts Administrator & Customer Service team member, you will support the procurement and sale of parts, ensuring the smooth recovery of service engineers’ times and enhancing customer satisfaction. Join a trusted global brand where teamwork, performance, and customer focus drive success.
Key Responsibilities for a Parts Administrator & Customer Service Role
Main Duties of a Parts Administrator & Customer Service Professional
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Promote, prepare, and manage parts quotations and sales orders.
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Address urgent parts and aftersales issues swiftly.
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Progress and chase supplier orders and manage back orders.
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Answer customer calls and liaise with service engineers and after-sales teams.
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Enter new part details into the system for accurate ordering and pricing.
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Operate LIKV and My Liebherr systems for identifying spare parts.
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Gather information to support internal and external invoicing.
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Construct invoices using relevant provided data.
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Retrieve and verify missing information when needed.
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Organize documentation systematically according to company policies.
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Attend off-site and overseas meetings or exhibitions as required.
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Complete necessary training at workplace locations or off-site, including abroad.
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Foster positive relationships with customers, colleagues, and company partners.
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Manage warranty orders, work orders, sales orders, purchase requests, and invoicing.
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Prepare travel and training plans for the MCC Sales and After Sales teams.
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Support desk coverage by flexibly adjusting working hours when needed.
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Identify and implement improvements to the after-sales administrative process.
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Ensure all tasks comply with Health & Safety, Quality, and Environmental policies, including preparing risk assessments and method statements.
Skills Required to Succeed as a Parts Administrator & Customer Service
What We Look for in a Parts Administrator & Customer Service Candidate
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Previous experience in the construction plant or transport sectors, preferably in parts, warranty, or service environments.
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Strong verbal and written communication skills across all professional levels.
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A positive, proactive approach with a strong customer service ethic.
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A collaborative spirit, demonstrating the ability to work closely with team members and customers.
Why Join Liebherr?
At Liebherr, you’ll be part of a secure and progressive environment where excellence is recognized and rewarded. With access to industry-leading training, you can advance your career while contributing to the strength of a global company with nearly 50,000 employees worldwide.
We Offer:
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A competitive salary and comprehensive benefits.
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Opportunities for professional growth and personal development.
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A chance to work with a leading global manufacturer known for innovation and quality.
Have we sparked your interest?
We look forward to receiving your application online. For any inquiries, please reach out to Aleksandra Szczepanska.
One Passion. Many Opportunities.
Location:
Liebherr-Great Britain Ltd.
Normandy Lane, SG18 8QB Biggleswade, United Kingdom.