Job Description
Are you a people-focused and detail-oriented professional ready to make a real difference? Join GenesisCare UK in Maidstone as a Patient Administration Officer and become part of a team that’s redefining cancer care. As a Patient Administration Officer, you will be at the heart of the patient journey—supporting timely referrals, efficient appointment scheduling, and delivering compassionate customer service. This is your opportunity to build a meaningful career with a global leader in oncology services, all while helping to improve life outcomes for patients across the UK.
Shape the Future of Cancer Care as a Patient Administration Officer
Your Role as a Patient Administration Officer
As a Patient Administration Officer, your role includes:
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Coordinating patient referrals and scheduling appointments in line with GenesisCare policies
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Collaborating with consultants and medical secretaries to support care pathways
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Acting as the first point of contact for patients, ensuring a professional and empathetic experience
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Managing referrals for Radiotherapy, Outpatient clinics, Chemotherapy, and Diagnostics
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Maintaining patient data integrity and completing required admin tasks efficiently
What Makes a Great Patient Administration Officer
Key Skills and Experience
To excel in the Patient Administration Officer role, you’ll need:
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Strong verbal and written communication skills
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Experience managing busy reception desks and admin processes
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A customer-first mindset with a compassionate approach to care
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Proficiency in Microsoft Office (Excel, Outlook, Word)
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Prior healthcare admin experience (preferred)
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Familiarity with MOSAIQ IT system is a plus
Teamwork & Contribution
You’ll thrive in a collaborative environment, sharing knowledge and assisting teammates to deliver seamless care for every patient.
Why Work at GenesisCare UK?
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25 days annual leave + bank holidays (with buy/sell options)
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Free private medical and dental cover
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Employee Assistance Programme & mental health support via Babylon Health & Headspace
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Free radiotherapy access for you and immediate family (if needed)
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Competitive pension scheme
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Free parking at most centres
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Exclusive retail discounts
About GenesisCare UK
GenesisCare UK is the country’s leading independent cancer care provider, operating 14 specialist outpatient centres nationwide. We focus on personalised, integrated care—including advanced diagnostics, radiotherapy, chemotherapy, and wellbeing services. Our innovation-driven team collaborates with top global researchers and institutions to improve cancer treatment outcomes for every patient.
Join us and help shape the future of personalised cancer care.