About the Role
As a Patient Billing Representative at CareCentrix, you will handle 30–35 inbound calls per day from patients, providers, and health plan companies. You’ll answer billing questions, resolve issues, and provide education on CareCentrix’s role in their care.
We’re hiring for multiple positions—this is a great opportunity to join a supportive, patient-focused team.
Key Responsibilities
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Investigate payment inquiries and determine patient financial responsibility.
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Collect balances and offer payment assistance options.
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Answer questions on explanations of benefits, balances, and payments.
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Ensure prompt, accurate, and efficient call resolution.
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Escalate complex patient concerns when necessary.
What Makes You a Great Fit
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Comfortable in a high-volume call center environment.
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Strong ability to build rapport with patients over the phone.
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Empathetic, patient, and professional with difficult or complex calls.
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Detail-oriented problem solver with excellent listening skills.
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Committed to HIPAA/PHI compliance and company policies.
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Motivated to meet/exceed goals in call quality, attendance, and adherence.
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Positive team player who brings energy and joy to the workplace.
Qualifications
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High School Diploma or GED.
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1+ year customer service experience in a call center.
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1+ year healthcare or medical industry experience.
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Billing experience preferred.
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Proficiency with dual monitors, multiple applications, and data entry (30 WPM).
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Basic PC skills including Microsoft Office, browsers, and search navigation.
What We Offer
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Pay: $17.50/hour + monthly incentive bonus.
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Benefits: Medical, dental, vision, 401(k) match, HSA/FSA contributions, PTO, parental leave, and more.
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Award-winning culture built on values: We Care, We Do the Right Thing, We Strive for Excellence, We Think Big, We Take Our Work Seriously, Not Ourselves.
Equal Opportunity
CareCentrix is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, veteran status, or other protected categories. Applications are accepted on an ongoing basis until positions are filled.