Patient Co-Ordinator Administrator

About Elanic

Elanic is a leading private hospital and clinic based in the heart of Glasgow City Centre. We offer a wide range of specialist treatments including Orthopaedics, General Surgery, Bariatrics, Cosmetic/Plastic Surgery, ENT, Urology, Gynaecology, and more. Our facilities include:

• 3 modern operating theatres (including ultra-clean laminar flow theatre)

• 5 inpatient bedrooms (1 high-dependency capable)

• Recovery suites for day-case surgery

• Spacious consulting rooms

Role Overview: Patient Co-ordinator Team Administrator

We’re seeking a detail-oriented and proactive Team Administrator to support our Patient Co-ordination team. This position is ideal for someone looking to build a career in healthcare admin, with responsibilities spanning appointment management, CRM support (Salesforce), chaperone duties, and general admin support.

You will play a key part in ensuring a smooth patient journey — especially for injectable and filler treatment enquiries — while maintaining the high standard of discretion, care, and professionalism Elanic is known for.

Key Responsibilities

• Manage injectable/filler appointment enquiries and bookings

• Update and maintain accurate patient records in Salesforce CRM

• Process reschedules, cancellations, and appointment changes

• Support Patient Co-ordinators with document scanning, patient follow-ups, and phone/email queries

• Provide chaperone support during consultations when required

• Ensure patient interactions are warm, respectful, and confidential

• Escalate concerns to appropriate clinical teams as needed

• Maintain compliance with hospital policies and patient confidentiality (GDPR)

What We’re Looking For

Essential Skills:

• Strong written and verbal communication

• Excellent organisation and attention to detail

• Proficient in CRM systems (preferably Salesforce)

• Friendly, compassionate, and patient-facing professionalism

• Willingness to work flexibly (occasional weekends)

• Ability to handle injectable/filler treatment queries comfortably

• Calm under pressure and adaptable to change

Desirable Experience:

• Experience in healthcare, aesthetics, or hospital setting

• Familiarity with injectable/filler workflow

• Prior use of Salesforce CRM

• Experience as a chaperone

• Understanding of patient confidentiality and GDPR

Success Metrics

• Team Support Feedback – Positive feedback from colleagues

• Patient Satisfaction – Quality of interactions and chaperone care

• CRM Response Time – Timely follow-ups on patient enquiries

• Booking Accuracy – Correctly logged appointments

• Reschedule Turnaround – Speed and clarity in updates

• Task Completion Rate – Daily duties finished reliably and punctually

Apply Now

Whether you’re stepping into private healthcare for the first time or growing your admin career, this is your opportunity to join a respected and innovative hospital team at Elanic.