Patient Communications Assistant (Part-Time | On-Site)
Organisation: Beacon Medical Group
Location: Mudge Way, Plymouth, PL7 1AD
Contract Type: Part-time
Pay: £13.00 per hour
Hours: 15 hours per week
Application Deadline: 6 June 2025
Job Overview
Are you a creative communicator with a passion for patient engagement and digital content? Join Beacon Medical Group as a Patient Communications Assistant and play a key role in shaping how patients connect with healthcare services. In this hands-on, part-time role, you’ll help manage social media, website content, and community engagement events, working closely with clinical and non-clinical teams to support health campaigns and patient access to care.
Key Responsibilities
Digital Content & Social Media
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Manage and update the practice website in line with NHS digital strategies
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Run and monitor Beacon’s Facebook, Twitter, and online review platforms
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Create engaging health campaigns, notices, and newsletters
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Track and report on website analytics
Communications & Engagement
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Respond to online patient feedback and reviews
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Support patient engagement events and Patient Participation Group (PPG) meetings
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Design communication materials and waiting room content
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Develop and coordinate local campaigns with GPs, nurses, and social prescribing teams
Admin & Governance
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Contribute to the Group’s communications strategy and SOPs
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Ensure all communications align with NHS accessibility and content guidelines
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Handle sensitive data with confidentiality
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Participate in governance, risk, and safety procedures
Requirements
Qualifications:
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5+ GCSEs at Grade 4 or above (must include English & Maths) (Essential)
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ICT-related qualification (Essential)
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Level 3 Digital Marketing (Desirable)
Experience:
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Website and social media content management (Essential)
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Writing professional, engaging copy for diverse audiences (Essential)
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Canva or similar design tools (Desirable)
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Knowledge of NHS campaigns and services (Desirable)
Skills & Attributes:
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Excellent written and verbal communication
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Confident in digital platforms and campaign planning
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Creative, detail-oriented, and deadline-driven
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Passionate about patient communication and community health
Benefits
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Company pension
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Free parking
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Health & wellbeing programme
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Sick pay
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Employee discounts
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Free flu jabs
Work Location
In-person at Mudge Way, Plymouth, PL7 1AD