About Us – Imagine Pediatrics

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual-first and in-home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams—we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

Note: This position is largely remote with occasional travel to provider offices in the Miami-Dade area.

What You’ll Do

As a Patient Engagement Associate II, you will work with your engagement pod to enroll and onboard children and caregivers into Imagine Pediatrics’ program. This highly specialized role requires strong critical thinking, problem-solving, and collaboration skills.

Your responsibilities include:

Conduct research on patients to understand healthcare needs, identify barriers, and develop outreach strategies.
Perform telephonic outreach to caregivers to enroll children and ensure seamless onboarding.
Communicate with healthcare professionals (DME companies, home health providers, pharmacies, pediatricians, etc.) to support enrollment.
Leverage provider relationships to re-engage patients.
Handle inbound calls from caregivers, health plan coordinators, and hospital discharge planners.
Develop knowledge of the Supplemental Security Income (SSI) program and assist caregivers with eligibility outreach.
Collaborate with Provider Engagement Specialists for embedded outreach (e.g., PCP offices, residential facilities).

What You Bring

2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
Proven success in a centralized contact center environment.
Strong documentation skills; CRM experience a plus.
Excellent collaboration, listening, and communication skills.
Ability to tailor messaging to different audiences and overcome objections.
Proven relationship-building skills with caregivers and healthcare organizations.
Passion for research, data mining, and creative problem-solving.
Ability to work independently with high accountability.
Access to reliable transportation; willingness to conduct in-field outreach as needed.
Bilingual Spanish strongly preferred.

What We Offer

Pay: $24–$26 per hour + annual bonus incentive + equity program eligibility
Health & Wellness Benefits:
- Medical, dental, and vision insurance
- Healthcare & Dependent Care FSA; Company-funded HSA
- Employer-paid short- and long-term disability
- Life insurance (1x annual salary)
Retirement: 401(k) with 4% match, vested 100% from day one
Time Off: 20 days PTO + 10 company holidays + 2 floating holidays
Family Benefits: Paid new parent leave
Additional perks detailed upon offer

Our Core Values

Children First: Always prioritize the best interests of children.
Earn Trust: Listen first, build lasting relationships, and follow through on commitments.
Innovate Today: Small improvements lead to big impact—stay curious and keep improving.
Embrace Humanity: Lead with empathy, authenticity, and growth mindset.
One Team, Diverse Perspectives: Seek diverse viewpoints, stay aligned on mission, and move forward together.

Commitment to Diversity, Equity, Inclusion & Belonging

Imagine Pediatrics is proud to be an equal opportunity employer. We value diversity and welcome applicants of all backgrounds, identities, and experiences.

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Patient Engagement Associate