Why Join FCS
At Florida Cancer Specialists & Research Institute (FCS), our people are our strength. Since 1984, we’ve built a national reputation for excellence in oncology, combining innovative research, advanced treatments, and compassionate patient care. With over 250 physicians, 220 nurse practitioners and physician assistants, and nearly 100 locations, we are one of the largest and most respected oncology practices in the U.S.
We are proud partners with Sarah Cannon, giving patients access to more clinical trials than any private oncology practice in Florida. Most newly approved cancer drugs in the U.S. over the past five years were studied in clinical trials with FCS participation.
Join us and make a difference while benefiting from competitive salaries, comprehensive benefits, tuition reimbursement, 401(k) match, and even pet and legal insurance.
About the Role
As a Patient Services Specialist (PSS), you will play a vital role in ensuring smooth clinic operations. This position involves handling front-office clerical duties, supporting multiple “stations,” and assisting coworkers to deliver outstanding patient service. Every PSS is expected to learn and perform all duties associated with the role, adapting to the needs of the office each day.
This is a full-time, on-site position at our Wesley Chapel Office, Monday through Friday, 8:00 AM – 5:00 PM.
Key Responsibilities
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Perform front-office clerical duties across multiple stations.
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Provide excellent customer service to patients, families, and medical staff.
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Assist coworkers and collaborate across teams to ensure efficient operations.
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Handle sensitive and confidential information with professionalism and discretion.
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Adapt to changing priorities and office layouts as needed.
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Perform additional duties and special projects as assigned.
Qualifications
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Education: High School Diploma or GED required.
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Experience: Healthcare experience preferred; must be detail-oriented with strong multitasking abilities.
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Skills:
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Strong interpersonal and communication skills (oral and written).
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Excellent organizational and time-management abilities.
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Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
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Ability to remain flexible in a fast-paced, multi-site environment.
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Licenses/Certifications: Valid state Driver’s License (travel required to satellite offices, 26–50%).
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Other Requirements: Must pass background, drug, and nicotine screenings; influenza vaccine required (with exemptions considered).
Core Competencies
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Critical Thinking & Analysis – Strong problem-solving and independent judgment.
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Interpersonal Effectiveness – Emotional intelligence, conflict management, and collaboration.
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Customer Service – Patient-centered approach with professionalism and empathy.
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Self-Management – Ability to prioritize, manage stress, and work independently.
Safeguarding Patients & Team Members
At FCS, we prioritize patient and employee safety. All offers of employment are contingent on clear screening results, including background, drug, and nicotine checks.
Equal Employment Opportunity
Florida Cancer Specialists & Research Institute (FCS) is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, gender identity, veteran status, disability, or any other protected status.
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