People Operations Manager

Job Category: Finance and Business
Job Type: Full Time
Job Location: England
Company Name: VoucherCodes

Company Overview

At VoucherCodes our mission is simple: to connect millions of smart shoppers with more than 5,000 restaurant, retail, and leisure brands across the UK. Via our app, mobile web, and desktop site we’re able to create highly-tailored and innovative campaigns to deliver on a range of business objectives. Our partnerships team is dedicated to understanding your specific needs and will work with you to create campaigns that support your strategic goals. So whether you’re looking to attract new customers, communicate a fresh brand image, drive in-store footfall, or increase basket value, we’ll be there side-by-side with your team to provide the best possible solutions.

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Description

The role

With over 15,000 five-star reviews, VoucherCodes is the UK’s biggest and most trusted voucher site, saving customers time and money on their purchases. Partnered with big brands like adidas, Samsung, John Lewis, Travelodge and Domino’s Pizza, we receive over 8 million visits per month. Right now, we’re looking for a People Operations Manager to join our People team.

Reporting into the Director of People & Culture, you’ll play a key role in managing the day-to-day operations of the HR function, with a focus on creating a seamless, end to end employee & worker life cycle. You will work closely with People Managers and other cross-functional teams to ensure our people operations are effective, compliant, and aligned with our company values. Supporting both our salaried employees and remote worker team, this is a hands-on position that requires a blend of operational expertise and people-centered thinking. This is a fantastic opportunity for somebody who thrives working in an innovative, fast paced, tech company.

What you’ll do

  • Employee life cycle management
    • Co-ordinate the selection and recruitment of top talent for salaried and variable roles, managing the end to end candidate journey and holding interviews
    • Develop strong relationships with hiring managers to fully understand resourcing needs and collaborate with them on the hiring process
    • Deliver a smooth and engaging onboarding process for new hires, ensuring they feel welcomed and supported
    • Manage offboarding and exit processes, conducting exit interviews and ensuring a positive transition for departing employees.
  • People Operations Strategy & Process Optimisation:
    • Drive continuous improvement of people operations processes, policies, and systems to ensure efficiency and scalability
    • Develop and maintain HR policies and procedures in line with legal compliance and best practices
  • Employee Relations & Engagement:
    • Partner with line managers to provide guidance on basic UK ER issues (eg performance management, absence), flagging and escalating issues where necessary
    • Work with the People team to identify trends in employee engagement and performance, and develop actionable insights to drive employee satisfaction and retention
    • Collaborate with Line Managers to deliver an engaging and impactful L&D program to maximise engagement and performance
  • Data-Driven Insights & Reporting:
    • Analyze and improve the approach to people metrics to inform decisions and strategies
    • Own and optimise the people budget for the remote worker team, tracking and maximising productivity and output

What we need from you

  • 3+ years of experience in HR/People Operations
  • Strong knowledge of HR best practices, UK employment law and people management tools
  • Experience using and leveraging an HRIS
  • Excellent problem-solving, organisational, and multitasking skills
  • Ability to manage competing priorities and handle confidential and sensitive information with discretion
  • Strong interpersonal and communication skills with the ability to influence and build relationships at all levels of the organisation
  • Proactive, solution-oriented mindset with the ability to work independently and as part of a team
  • Knowledge of performance management, compensation planning, and benefits administration is a plus

What You’ll Get From Us

  • A supportive, inclusive culture; we care about each other, our customers and our planet
  • Two uninterrupted hours a week dedicated to your personal development
  • The flexibility to get that perfect work/life balance with hybrid working
  • Pension
  • Cycle to work scheme
  • Gym scheme
  • Private medical insurance
  • Employee Assistance Programme
  • Free lunch from JustEat for Business each day you’re in the office
  • Regular social events
  • Enhanced parental leave

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