Product Manager – Disputes (Financial Services)

Ideal Candidate Profile
We are seeking someone with extensive experience in credit card operations and risk management, particularly with strong knowledge in disputes.

Key Qualifications

• Proficiency in Tableau

• Expertise in disputes management

• Data-savvy with the ability to write queries and perform analytics to refine system criteria aligned with business goals

• Experience in controls, audit, operational risk, and control monitoring

• Product management experience, preferably in Financial Services or Payments

Role Responsibilities

• Lead the delivery of policy project updates, from initial scoping through implementation

• Collaborate closely with product, engineering, compliance, and operations teams to ensure alignment and meet deadlines

• Use Confluence to track controls and stakeholder communications, and manage regular check-ins via Teams chat

Critical Requirements
We are looking for a candidate with deep payment industry expertise, ideally with prior experience managing projects related to fraud and/or disputes as a Product Manager.

Work Location
Candidates must work onsite three days per week at one of the following locations:

• Richardson, TX

• New York City, NY

• Wilmington, DE

Preferred Skills and Experience

• Product management background in the cards/payments domain

• Strong knowledge of disputes, chargeback processes, and Regulation Z interpretation

• Familiarity with Pega Smart (tools for claims processing, investigations, and dispute management)

• 3 to 8 years of experience in Product Management, Risk Management, or Engineering within credit card or payment products in an agile environment

• Experience managing a product roadmap

• Excellent analytical and problem-solving skills

• High attention to detail in writing and communicating requirements and specifications

• Strong communication skills for aligning diverse stakeholders and development teams

• Proficient in Excel, PowerPoint, JIRA, Confluence, and SQL

• Bachelor’s or Master’s degree or equivalent

Job Summary

• Define product strategy based on quantitative and qualitative research to guide roadmap and development priorities

• Partner with engineering, business stakeholders, and Legal & Compliance teams to design risk capabilities that enhance customer experience

• Clearly articulate product vision, features, and requirements to secure organizational buy-in

• Write user stories and acceptance criteria, participating fully in the software development lifecycle

• Identify and improve existing processes to boost efficiency in a dynamic environment

• Collaborate with other product managers and designers to ensure a seamless customer experience

• Stay current on industry trends and recommend relevant tools and practices for enhancement

• Coordinate with Partner, Legal, and cross-functional teams to align on project roadmaps

• Create JIRA tickets and collaborate with Engineering to execute tasks

• Report progress to senior leadership and proactively resolve blockers