About the Role
Hiab USA is seeking a Technical Support Specialist to provide reactive and proactive technical support to customers, ensuring best-in-class service. In this role, you will collaborate with engineering, quality, marketing, and sales teams to improve product design, enhance customer experience, and develop innovative support tools. You will also contribute to training, warranty processing, and technical documentation while acting as a trusted resource for fleet and end-user customers.
Main Responsibilities
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Produce and manage technical support materials for end-users, fleets, and leasing customers.
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Maintain and develop support tools, including online resources and databases.
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Collaborate with the Hi Connect team to optimize product support.
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Drive campaigns and initiatives that improve technical support visibility and usage.
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Partner with engineering and quality teams to support product development and quality improvements.
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Create and update support documentation and content for online platforms.
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Provide direct customer assistance, including troubleshooting, installation guidance, and parts identification.
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Conduct site visits to customer shops to promote Hiab tools and provide hands-on support.
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Participate in meetings with key fleet and leasing customers to enhance installation, training, warranty, and diagnostics.
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Ensure compliance with Hiab USA’s operating procedures, workplace instructions, safety, and environmental standards.
Requirements
Education:
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Degree in Electrical or Mechanical Engineering, or equivalent technical support experience.
Experience:
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Minimum of 5 years in a technical support position.
Skills & Competencies:
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Excellent oral and written communication skills.
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Strong organizational skills.
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Service- and customer-focused mindset.
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Passion for driving performance improvements.
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Process-oriented with high urgency.
Attributes:
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Alignment with Hiab’s values: Caring, Reliable, and Pioneering.
What We Offer
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Comprehensive benefits package (health, vision, dental, company-paid & voluntary life insurance from day one).
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401k program with 6% company match.
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Paid time off and company holidays.
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Paid training and mentoring programs.
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Tuition reimbursement for job-related education.
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Referral program.
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Company-provided phone, laptop, and/or credit card (as required).
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Competitive salary based on experience.
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Opportunities for career growth and development.
About Hiab
Hiab (Nasdaq Helsinki: HIAB) is the global leader in on-road load-handling solutions, offering smart and sustainable equipment and services. With brands including HIAB, EFFER, ARGOS, MOFFETT, PRINCETON, LOGLIFT, JONSERED, MULTILIFT, GALFAB, ZEPRO, DEL, WALTCO, and HIPERFORM, Hiab delivers reliable and innovative solutions to customers worldwide. Headquartered in Finland, Hiab employs over 4,000 people and achieved EUR 1.6 billion in sales in 2024. Learn more at www.hiabgroup.com.
Equal Opportunity Statement:
Hiab USA is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs, without discrimination.