About the Role
MSys Inc. is seeking an experienced Project Manager to provide senior-level technical and project leadership for the Digital Services Unit. This role will focus on product research, requirements gathering, system design, configuration/development, testing, deployment, and long-term support of innovative Chatbot and Voice-to-Text Translation (VTT) solutions. You will oversee projects from proof of concept through full implementation and decommissioning of legacy systems, driving collaboration across multiple stakeholders, including courts, vendors, and executive leadership.
Key Responsibilities
- Provide project and program management for Virtual Customer Service Center and Voice-to-Text initiatives.
- Lead research and pilot projects for Chatbot and VTT solutions; implement and transition to production-ready applications.
- Develop intra-branch agreements between JCC and the Courts for solution adoption.
- Define scope, approach, timelines, resources, and deliverables to ensure successful outcomes.
- Create project charters, roadmaps, and plans while securing stakeholder sign-offs.
- Report on performance, risks, and project updates to executives and stakeholders.
- Collaborate with cross-functional teams to communicate vision, procedures, and roadmaps.
- Manage scope, schedules, budgets, and resources across complex stakeholder groups.
- Coordinate vendor and partner communications for deployment strategies and issue resolution.
- Utilize project management tools for tracking (JIRA, Azure DevOps, ServiceNow).
- Deliver monthly status reports and executive summaries.
Required Qualifications
- Master’s degree in Computer Science, Engineering, IT, or related field.
- 8+ years of product/project management experience in IT.
- 5+ years of hands-on implementation with Chatbot and Voice-to-Text solutions.
- Proven experience across all IT project lifecycle phases.
- Strong background in creating and maintaining project schedules, dashboards, and fiscal/resource allocation plans.
Desired Skills
- Strong understanding of system integrations and technical constraints.
- Comfortable working with technical teams (architects, engineering, QA, and design).
- Excellent stakeholder management skills across executives, vendors, and user groups.
- Ability to translate technical concepts into business terms.
- Strong problem-solving and decision-making under pressure.
Recruiter Contact
- Recruiter: Chinmayee Patro (Raghu Team)
- Phone: +1 (202) 697-9490
- Email: chunlipatro@msysinc.com
For additional questions, contact: support@lensa.com
About Lensa
Lensa is a career platform helping professionals connect with top employers in the US. We do not hire directly; this role is promoted in partnership with DirectEmployers and MSys Inc.. Clicking “Apply” will redirect you to the official employer application portal.
APPLY