Receptionist

Job Title: Front Office Team Member – Part-Time

Job Reference: INT23216
Location: Mercure Manchester Piccadilly Hotel, Portland Street, Manchester
Salary: £12.21 per hour
Contract Type: Permanent
Hours: Part-Time (0-hour contract)
Closing Date: 04/07/2025

About Us

Mercure Manchester Piccadilly is operated by Aimbridge Hospitality EMEA, part of the world’s largest third-party hotel management company. We work with globally recognised brands including Hilton, Marriott, Accor, and IHG, providing exceptional experiences to guests across a diverse portfolio of properties.

Located in the heart of Manchester with views over Piccadilly Gardens, our hotel is an iconic city-centre destination that combines comfort, style, and service excellence.

The Role: A Day in the Life

As a Front Office Team Member, you’ll be the first point of contact for our guests—setting the tone for their entire stay. From delivering a seamless check-in and check-out experience to offering information about the hotel and city, you’ll be the face of our warm Manchester welcome.

You’ll support the Front Office Manager by handling guest feedback, using up-selling techniques to promote hotel services, and ensuring all processes comply with hotel standards and safety regulations. You’ll also assist other departments as needed, helping to deliver a truly exceptional guest experience.

Key Responsibilities

• Welcome and check in/out guests efficiently and warmly

• Use up-selling strategies to drive hotel revenue and promote services

• Respond to guest requests, questions, and feedback in a professional manner

• Maintain accurate records and handle reservations using hotel software

• Ensure full compliance with all health, safety, and fire regulations

• Assist with front desk admin tasks and ensure the reception area remains presentable

• Collaborate with other departments to ensure a seamless guest experience

What We’re Looking For

• Excellent communication skills – verbal and written

• Strong attention to detail and organisational skills

• Experience with reservation and property management systems (Opera/Fidelio preferred)

• Basic IT skills – Microsoft Office, email, internet

• A proactive, positive approach and the ability to remain calm under pressure

• Passion for hospitality and commitment to delivering exceptional service

What’s In It For You?

At Aimbridge Hospitality EMEA, we put people first and reward hard work with exceptional benefits:

• Hotel Discounts: Staff rates & up to 50% off food, beverages, and spa treatments across the portfolio

• Wagestream: Access up to 40% of your pay early and manage your financial wellbeing

• 24/7 Employee Assistance Programme: Free support for mental, financial, and personal wellbeing

• Industry-Leading Training: Career development and leadership programmes

• Complimentary Staff Meals: Enjoy meals during your shifts

About Aimbridge Hospitality

We’re a global leader in third-party hotel management, offering every team member “A Place to Grow”. We value diversity, inclusivity, and authenticity—because our people are the heart of our business.