Company Overview
Falkirk Dental Care is a well-established private dental practice offering a range of services including orthodontics, dental implants, cosmetic dentistry, and general dental care. Our focus on quality patient care, advanced dental solutions, and a supportive team culture makes us a leader in the local dental community.
Role Summary
We are looking for a friendly, organised, and professional Dental Receptionist to become the face of our practice. You will be the first point of contact for patients and play a key role in supporting smooth day-to-day operations at our clinic.
Key Responsibilities
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Welcome patients and maintain a professional, friendly reception area
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Manage appointment bookings and coordinate dental practitioners’ calendars
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Respond to patient inquiries and explain available dental services
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Maintain and update patient records accurately and confidentially
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Support billing, payments, and insurance claim processes
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Act as the communication hub between patients and clinical staff
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Perform additional administrative duties as required
Requirements
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Previous experience in an administrative or receptionist role (healthcare or dental preferred)
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Strong organisational and multitasking abilities
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Excellent communication skills (both verbal and written)
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Empathy, discretion, and resilience when handling sensitive patient information
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A strong sense of professionalism, confidentiality, and data protection awareness
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Familiarity with dental terminology is a plus but not essential
Benefits
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Competitive hourly pay
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Company events
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Employee discounts
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Free parking
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Private medical insurance
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Health & wellbeing programme
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