Job Overview
As a Receptionist / Management Assistant, you’ll be the first point of contact at TransPennine Express’ head office in Manchester. You’ll welcome visitors, manage the main switchboard, and assist with administrative tasks, ensuring the front desk and support operations run smoothly and professionally.
Key Responsibilities
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Welcome and assist visitors at the front desk
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Handle incoming calls via the main switchboard
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Deliver excellent front-of-house customer service
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Support general administrative duties across the business
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Assist with minute-taking and team coordination
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Maintain a clean, professional, and welcoming reception area
Ideal Candidate Profile
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Professional, confident, and approachable
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Excellent customer service and communication skills
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Proficient in Microsoft Office (Word, Excel, Outlook)
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Highly accurate, detail-oriented, and organized
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Quick learner with the ability to follow instructions
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Comfortable working with colleagues and visitors at all levels
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Positive attitude and willingness to support team tasks
What We Offer
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Excellent career prospects and personal development plan
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Structured training and progression opportunities
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Competitive salary (paid every 4 weeks)
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Generous annual leave
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Free TransPennine Express travel for you and dependants*
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Up to 75% discount on other UK rail networks*
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International rail travel benefits after 1 year*
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Railway Pension Scheme with significant employer contributions
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Enhanced maternity and paternity benefits
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Access to Employee Assistance Program & 24/7 wellbeing portal
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Cycle to Work Scheme and retail/lifestyle discounts*
*Terms and conditions apply
Diversity and Inclusion at TPE
We are committed to creating a welcoming, inclusive environment where everyone can thrive. At TransPennine Express, we celebrate individuality, collaboration, and innovation. Whether you work on the trains or in the office, our goal is to help you reach your full potential—while helping transform the future of rail travel in the North and Scotland.
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