Regional Human Resources Manager

Position Summary
The Human Resources Generalist plays a key role in supporting the organization’s HR functions and reports to both the Director of Human Resources and the Director of Operations. This position is responsible for managing a broad range of HR duties including recruitment and hiring, training and development, employee relations, payroll administration, compliance, and general HR operations.

Key Responsibilities

Recruitment & Hiring

• Manage full-cycle recruitment for front-of-house (FOH) and back-of-house (BOH) roles, including sourcing, interviewing, reference checks, onboarding, and orientation.

• Support management and administrative hiring by screening candidates, coordinating interviews, and conducting background checks.

• Ensure job offers comply with internal compensation guidelines.

• Maintain accurate records through applicant tracking systems and HRIS.

• Draft and update job descriptions and job specifications.

• Post job openings across appropriate platforms, including job boards, community organizations, schools, and workforce development agencies.

Training & Development

• Support succession planning and conduct training needs assessments for both staff and management teams.

• Collaborate with corporate training and operations teams to implement training programs for Managers-in-Training (MIT), Certified Trainers, and Travel Teams.

• Assist in delivering ongoing training sessions covering compliance, leadership, and operational excellence.

• Partner with operations and department heads to coach, evaluate, and retain top talent while minimizing turnover.

Employee Relations

• Promote understanding and adherence to employee policies and procedures, including progressive discipline and anti-harassment guidelines.

• Help manage and resolve employee relations issues, including conducting investigations when necessary.

• Assist in responding to legal claims and employee-related litigation.

• Coordinate employee appreciation efforts and recognition programs to support a positive culture.

Compliance

• Ensure compliance with federal, state, and local employment laws including FMLA, FLSA, ADA, OSHA, Title VII, and others.

• Regularly update and communicate regulatory changes and industry trends.

• Maintain accurate and compliant employee records, including I-9 forms and medical files.

• Conduct routine audits to ensure regulatory and internal compliance.

Administrative HR Operations

• Maintain and update HRIS and payroll systems to support efficient processes such as onboarding, time tracking, benefits administration, and reporting.

• Manage unemployment claims, workers’ compensation, and disability processes.

• Keep organizational charts, contact directories, and key documents (e.g., handbooks, policy acknowledgments, confidentiality agreements) up to date.

• Assist with employee portal content and digital resource development.

General

• Foster a respectful, inclusive, and values-driven workplace culture that aligns with We All Gotta Eat!’s ethos.

• Uphold and implement all internal policies and ensure strict adherence to labor laws.

• Actively support a fair, consistent, and progressive disciplinary process.

Physical Demands & Work Environment

• Frequent standing, sitting, walking, writing, listening, and verbal communication.

• Continuous use of visual acuity for reading and computer tasks.

• Manual dexterity to operate standard office and HR equipment.

• Flexibility to work in a dynamic 24/7 hospitality environment.

• This position is based in the Miami office and requires travel to restaurant locations as needed.

Qualifications

• Bachelor’s degree in Human Resources or a related field; relevant certifications or equivalent experience considered.

• Minimum of 3 years of HR experience, preferably in restaurants, hospitality, retail, or other fast-paced, customer-focused industries.

• Strong working knowledge of employment law, HR best practices, and HRIS systems.

• Excellent interpersonal, organizational, and communication skills.