Here’s a rewritten, SEO-friendly, engaging version of your job description for the Remote Desktop Support Specialist role at UnitedHealth Group/Optum:
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Remote Desktop Support Specialist – SaaS & BeyondTrust Technical Support
Introductory Paragraph
Join UnitedHealth Group as a Remote Desktop Support Specialist and play a key role in delivering seamless remote access solutions for our clients. As a Remote Desktop Support Specialist, you will provide hands-on technical support for BeyondTrust’s remote desktop software, troubleshoot connectivity and performance issues, and collaborate with cross-functional teams to ensure secure, reliable SaaS operations. This is an exciting opportunity to impact health outcomes while growing your career in a technology-driven, inclusive environment.
Key Responsibilities for Remote Desktop Support Specialist
Provide Expert Remote Desktop Support
As a Remote Desktop Support Specialist, you will troubleshoot and resolve issues with remote desktop access, connectivity, and performance. You’ll ensure the integration of BeyondTrust solutions within client SaaS environments is seamless and secure.
Collaborate Across Teams & Maintain Systems
You will work with internal and client teams to implement and maintain remote desktop solutions. Conducting system audits, performance assessments, and documenting processes will help prevent issues before they arise.
Training & Documentation
Empower Users & Teams
The Remote Desktop Support Specialist provides training, guidance, and documentation for end-users and internal teams, helping everyone use remote desktop solutions efficiently. You will maintain troubleshooting guides, configuration records, and best practice protocols.
Participate in On-Call Support
This role includes on-call rotation responsibilities to provide 24/7 support for critical issues, ensuring continuous system availability and reliability.
Required Qualifications
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Undergraduate degree or equivalent experience
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Hands-on technical support experience with remote desktop solutions (BeyondTrust preferred)
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Strong troubleshooting and problem-solving skills
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Ability to collaborate with cross-functional teams
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Excellent communication and documentation skills
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Willingness to participate in on-call rotations
Why Work at UnitedHealth Group / Optum
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Be part of a global mission to improve health outcomes and advance equity in care
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Inclusive culture with career growth and development opportunities
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Comprehensive benefits, including healthcare, wellness programs, and flexible work arrangements
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Opportunities to work with emerging technologies in a fast-paced, supportive environment
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