Renewal Manager

Renewal Manager – Genesys

Create the future of customer experience with Genesys.

Genesys empowers more than 8,000 organizations in over 100 countries to deliver empathetic, personalized experiences at scale. Through Genesys Cloud, our AI-powered Experience Orchestration platform, we help businesses accelerate growth, strengthen loyalty, and improve outcomes for both customers and employees.

We’re seeking a Renewal Manager to secure and grow recurring revenue by leading successful contract renewals, reducing churn, and identifying expansion opportunities. This role is a key part of driving Genesys’ mission to power the world’s best customer experiences.

Key Responsibilities

• Own the renewal process: forecast, negotiate, and close renewals on time.

• Meet quarterly and annual recurring revenue/bookings targets.

• Monitor renewals 150+ days before expiration to ensure timely closure.

• Identify at-risk renewals and develop remediation plans.

• Educate customers on subscription value in alignment with Customer Success and Sales teams.

• Ensure compliance with pricing, governance, and contract terms.

• Proactively generate expansion opportunities (upsell, add-ons, cross-sell).

• Collaborate across teams to accelerate negotiations and improve account retention.

• Handle customer escalations and licensing discrepancies in line with company rules.

Required Qualifications

• 5+ years experience in renewals, customer success, or equivalent technology sales role.

• Undergraduate degree required.

• Proven track record of meeting or exceeding retention/renewal goals.

• Strong negotiation, communication, and closing skills.

• Ability to build trust, manage conflict, and foster collaboration.

• Skilled at managing multiple priorities and overcoming objections.

• Experience with forecasting and managing customer relationships in a global tech environment.

Why Genesys?

• Competitive compensation with bonus opportunities.

• Comprehensive health, wellness, and family support benefits.

• Flexible work options (remote/virtual).

• Career growth and development opportunities in a global company.

• Inclusive, collaborative culture where you can make a big impact.

About Genesys

With over 6,000 employees worldwide, Genesys is redefining customer and employee experiences. Our AI-driven platform powers personalized journeys that drive growth, loyalty, and operational excellence. Learn more at www.genesys.com.