Research Lab IT Support Specialist

What You’ll Do

The Research Lab IT Support Specialist plays a key role in delivering high-quality Tier 2 IT support and hands-on technical assistance to scientific laboratories at Tufts University. Your mission is to empower research scientists by providing technology solutions that enhance and streamline their work.

Your responsibilities will include:

• Troubleshooting and resolving hardware and software issues within the research environment.

• Researching, recommending, and implementing new hardware and software systems tailored to the unique needs of each laboratory.

• Supporting long-term IT planning by proactively recommending technologies and best practices to help the Center’s IT infrastructure evolve alongside the needs of the scientific community.

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What We’re Looking For

Basic Requirements:

• High school diploma or equivalent, with 3+ years of experience providing IT support and network services.

• Proficiency with Windows, macOS, and Linux operating systems, including server administration.

• Familiarity with scientific computing tools such as MATLAB, R, and Python.

• Solid understanding of networking protocols, firewall configurations, and data security best practices.

• Experience supporting IT within a research-intensive environment, particularly in scientific laboratories.

• Strong technical skills in configuring, installing, and troubleshooting email/web clients, antivirus software, TCP/IP networks, imaging tools, and peripherals such as printers, scanners, and mobile devices.

• Expertise in remote desktop management platforms, including Ivanti/LANDesk, Microsoft SCCM/MECM, Intune, JAMF Pro, or Bomgar.

• Awareness of emerging AI technologies, with the ability to recommend and integrate them into research operations while considering IP and compliance factors.

• Strong knowledge of desktop security, networking, and local area network administration.

• Familiarity with backup strategies and technologies suited for dynamic research environments.

• Hands-on experience in one or more of the following areas:

  • Linux/Unix administration (e.g., Red Hat, Ubuntu, Mandriva)

  • Endpoint systems management (e.g., SCCM, Intune, Ivanti, BigFix, KACE)

  • Supporting lab instrumentation and complex lab systems

  • Implementing endpoint security protocols (e.g., scanning, forensics, incident response)

  • Providing high-touch IT support to executive or VIP clients with specialized needs

  • System and application administration for departmental tools (e.g., databases, process applications, web services)

  • Experience with IMAP, LDAP, Active Directory, Exchange, group policies, and standard networking tools (WINS, DHCP, DNS, TCP/IP)

• Exceptional communication and customer service skills in a fast-paced, client-facing role.

• Strong organizational skills and attention to detail, with a proactive and flexible approach to problem-solving.

• A commitment to supporting the mission of the Center and helping researchers achieve their goals.

• Demonstrated ability to provide professional customer service, user training, and effective teamwork and project collaboration.

Preferred Qualifications:

• Industry certifications such as MSCE, A+, Network+, CCNA, ACMT, ITIL, or equivalent.

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Special Work Schedule Requirements:

This role is primarily on-site, with the potential for one remote workday per week.

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Pay Range:

• Minimum: $26.70/hr

• Midpoint: $31.80/hr

• Maximum: $36.80/hr

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