Reservations Coordinator

Job Title: Reservations Coordinator

Location: Home House, London
Contract Type: Full-Time
Salary: Competitive + Benefits
Department: Front of House / Reservations
Reports To: Group Reservations Manager

Job Summary:

Home House – London’s most exclusive private members’ club – is seeking a Reservations Coordinator to join our dynamic Front of House team. The successful candidate will play a pivotal role in managing and coordinating reservations for both rooms and dining, ensuring a luxurious and seamless guest experience. If you thrive in a refined, fast-paced environment and have a passion for service excellence, this role offers a unique opportunity to grow within one of the capital’s most prestigious hospitality settings.

Key Responsibilities:

• Manage and confirm all bedroom and table reservation enquiries accurately and efficiently.

• Ensure all reservation details, comments, and guest preferences are correctly recorded and communicated.

• Consistently follow the Club’s Standard Operating Procedures to uphold service excellence.

• Maintain in-depth knowledge of facilities, services, room rates, promotions, and operations across both Home House and Home Grown.

• Identify opportunities to upsell and cross-sell services, promoting room service, dining, and special events.

• Liaise with Reception and Front of House teams to manage allocations, block outs, and VIP arrangements.

• Support group booking enquiries and coordinate with Food & Beverage teams to prepare and distribute function sheets.

• Assist in the organisation of private events and members’ parties, managing reservations, ticketing, and logistics.

Requirements:

Essential:

• Previous experience in a Reservations, Front of House, or Guest Services role within a high-end hospitality environment.

• Excellent verbal and written communication skills with a confident, professional phone manner.

• Highly organised and detail-oriented with a proactive approach to guest care.

• Proficiency in reservation and front office systems.

• Ability to work under pressure and manage multiple enquiries efficiently.

• Sales awareness and ability to recognise and act on upselling opportunities.

• Collaborative team player with a genuine passion for delivering outstanding guest experiences.

Benefits:

• Competitive salary and company pension scheme

• Private healthcare and Employee Assistance Programme

• Opportunities for internal development and career growth

• Complimentary meals while on duty

• Discounts on gym memberships and retail outlets

• Taxi fare contribution for late-night shifts (50%)

• Uniform provided

• Access to Wagestream (early pay access)

• Unique in-house experiences at Home House and Home Grown

About Home House:

Home House is an iconic private members’ club in London, renowned for its luxury, elegance, and unmatched atmosphere. Set across historic and contemporary spaces, we pride ourselves on delivering exceptional service to our members and their guests. Working at Home House is more than just a job—it’s being part of a legacy.

How to Apply:

If you’re ready to bring your experience and energy to a prestigious and supportive environment, we’d love to hear from you. Please submit your CV to apply.