Company Overview
Esquire is a leading nationwide provider of both remote and in-person deposition management solutions, court reporting services, and legal technology. We partner with law firms, insurance providers, and corporate legal departments to ensure depositions are handled with precision, efficiency, and professionalism—every single time.
Whether your deposition is conducted virtually or on-site, our goal is to deliver a seamless, personalized experience that results in fast, accurate transcripts, maximized value, and the ability to focus on what matters most: your best legal work.
About the Role
As a Manager of Resources, you will play a vital role in driving service excellence, efficient resource assignment, and strong relationship management within your designated office or territory. Leveraging data and performance metrics, you’ll ensure each job is matched with the ideal service partner—whether that’s a court reporter, videographer, interpreter, or affiliate—helping us maintain our reputation for timeliness, quality, and professionalism.
Your efforts will directly support client satisfaction and contribute to key performance outcomes, including the optimization of RARE (Revenue After Reporter Expense) margins. This role demands proactive problem-solving, strong interpersonal skills, and the ability to manage high-volume assignments with precision and care.
Key Responsibilities
Resource Management & Assignment
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Strategically assign the most suitable service partners for each job based on margin goals, availability, and past performance
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Confirm affiliate assignments by noon and finalize all resource assignments by 3:00 PM daily
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Actively manage in-progress jobs to ensure on-time delivery of transcripts, exhibits, and video files
Quality Oversight & Issue Resolution
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Partner with the production team to identify and resolve quality issues quickly and effectively
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Address and escalate service partner concerns to ensure resolution aligns with Esquire’s quality standards
Relationship Management & Partner Performance
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Build trusted relationships with local service providers and act as their main point of contact
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Provide ongoing communication, performance feedback, and coaching in partnership with the Operations Manager
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Support onboarding of new partners and ensure proper use of Esquire tools like the Service Partner Portal
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Model Esquire’s core values and foster a culture of collaboration and accountability
What You’ll Need
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Skills: Excellent communication, organization, and relationship management skills; ability to see both details and broader operational needs
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Experience: Minimum of 3 years in scheduling, resource coordination, or customer service—experience in legal support or vendor management is a strong plus
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Technical: Proficiency in Microsoft Office (Excel, PowerPoint, Publisher); quick learner of internal scheduling and reporting tools
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Education: Bachelor’s degree preferred
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Attributes: Detail-oriented, proactive, adaptable, and able to perform under pressure while maintaining a client-first mindset
Success in This Role Looks Like
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Timely completion and delivery of assigned jobs
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High standards of service partner performance in quality, punctuality, and conduct
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Consistent and effective use of freelance and affiliate talent
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Achievement or surpassing of RARE margin targets
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Strong, positive engagement with service partners and internal teams
Work Environment
This is a professional office-based role involving daily coordination with internal departments and external service providers. Success requires strong organizational skills, effective communication, and the ability to thrive in a fast-paced, deadline-driven setting.
Inclusivity & Equal Opportunity
At Esquire, we value potential as much as experience. If you’re passionate about this opportunity but don’t meet every listed qualification, we still encourage you to apply—you may be exactly the person we’re seeking.