Company Overview
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,400 properties and over 1.25 million rooms, in 140 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 210 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
What will I be doing?
As Bar and Restaurant Manager you will manage the Metropole Bar and the 1890 at the Met Restaurant. You will motivate the team to maintain a high quality, efficient service that adds to our exceptional Guest experiences, and is in accordance with licensing regulations associated with alcoholic beverages. More specifically, you will be responsible for performing the following tasks to the highest standards.
- Maintain an effective bar and restaurant service with an emphasis on high quality, efficient service.
- Check that Guest service standards are set, implemented and monitored, and continuously evaluated
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Demonstrate a perfect knowledge of all beverages and food offered at the bar and at in the restaurant
- Ensure compliance with the proper training of all Company Health and Safety, Fire Regulations and procedures
- Ensure all Team Members are impeccably presented
- Evaluate the performance of the Team ensuring the highest standards of service are given at all times
- Complete all necessary administration in accordance with Company procedures relating to all staff members
- Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
- Maximise revenue and increase average spend per person through upselling, service standards, training and motivational techniques
- Meet or exceed the monthly profit margin target
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