About Shake Shack
Shake Shack started as a humble hot dog cart in Madison Square Park, NYC, supporting the park’s first art installation through the Madison Square Park Conservancy. The cart quickly became a sensation, attracting long lines of Shack fans for three summers.
In 2004, Shake Shack evolved into a permanent kiosk in the park, officially launching a modern-day “roadside” burger stand. Since then, we’ve been serving up delicious burgers, hot dogs, frozen custard, shakes, beer, wine, and more. From the beginning, Shake Shack has been a gathering place—welcoming people from all over the world to enjoy fresh, simple, high-quality versions of the classics. The rest, as they say, is burger history.
At Shake Shack, our people are at the heart of everything we do. As part of the #ShackFam, you’ll experience a vibrant work environment built on family, fun, and community.
We are deeply committed to diversity, inclusion, and empowerment, ensuring equal opportunities for success while fostering an environment where everyone can thrive. Our dedication to an inclusive workplace has earned us a 100% rating on the Human Rights Campaign’s 2025 Corporate Equality Index for LGBTQ-inclusive policies and practices—something we take immense pride in at Shake Shack!
Job Responsibilities
- Oversee service operations, directing team members to maintain optimal safety, cleanliness, quality, and efficiency throughout the shift.
- Assist in recruiting, training, and developing a high-performing team of hourly employees.
- Support operational functions, such as purchasing, receiving, and inventory management.
- Participate in interviewing candidates and contribute to employee relations efforts.
Job Qualifications
- Minimum one year of restaurant leadership experience managing a team.
- Food Safety Certification in accordance with local regulations.
- Strong problem-solving abilities and the capacity to make quick, effective decisions.
- Excellent written and verbal communication skills for clear and efficient teamwork.
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