Retail Associate – Keyholder (38 hours) – Trafford Centre

Job Location: England
Salary: Not Mentioned
Company Name: New Balance

About the Role:

At New Balance, we’re more than just a global sportswear brand – we’re a family. We’re searching for passionate individuals to join our retail team—people who will engage, educate, excite, and entertain every customer from the moment they walk through the door.

As a Retail Store Associate, you’ll be a key part of the customer journey and brand experience. If you’re passionate about retail, love working with people, and want to grow with a company that values community and development—this role is for you.

Key Responsibilities:

  • Open and close the store following correct procedures

  • Deliver exceptional customer service throughout the entire shopping experience

  • Achieve personal KPIs and support overall store performance

  • Maintain store standards and ensure commercial presentation

  • Follow all company policies, procedures, and health & safety regulations

  • Support the management team with additional duties as required

What You’ll Need to Succeed:

  • Passion for retail, sales, and delivering standout customer service

  • Strong communication and teamwork skills

  • Desire to learn and grow within the brand

  • Basic math skills and POS register understanding

  • Flexible availability, including weekends and holidays

What We Offer:

  • Competitive salary with retail bonus opportunities

  • Great development and progression opportunities

  • Generous staff discount

  • Flexible uniform package

  • Project involvement across European teams

  • Inclusive and welcoming work environment

Apply now and take your first step toward becoming part of the New Balance family.


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