About BJ’s Wholesale Club
Join our team of 34,000+ team members at BJ’s Wholesale Club, supporting members across 235+ clubs, eight distribution centers, and our Club Support Center. We foster a collaborative, inclusive, and growth-focused culture where team members can thrive while delivering outstanding service and value to our members.
Why Work at BJ’s?
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Weekly paychecks
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Free BJ’s Inner Circle and Supplemental Membership(s)
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Generous paid time off: vacation, holidays, sick leave, bereavement, jury duty
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Comprehensive health benefits: 3 medical plan options, HSA, dental & vision
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401(k) with company match (18+ required)
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A culture of teamwork, respect, inclusion, and integrity
Job Summary
As a Member Services Team Member, you’ll be responsible for executing Acquisition 365, renewing and upgrading memberships, cross-selling BJ’s Loyalty Programs, and providing customer support for returns, exchanges, and inquiries. You’ll deliver outstanding service while driving membership growth and ensuring every member enjoys a positive in-club experience.
Key Responsibilities
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Promote BJ’s membership programs and value proposition to new and existing members.
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Actively pitch and sell membership upgrades, renewals, and co-branded credit cards.
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Deliver friendly, efficient customer service for inquiries, returns, exchanges, and pickups.
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Support Buy Online, Pick Up in Club (BOPIC) orders.
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Maintain club standards: stocked shelves, clean environment, accurate signage, and promotional execution.
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Resolve member concerns promptly; escalate issues when necessary.
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Collaborate with team members to meet business goals and deliver GOLD Member Standards:
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Greet, Anticipate, Appreciate (GAA)
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Fast, Friendly, Full, Fresh, Clean
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Qualifications
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Prior customer service or sales experience preferred.
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Results-driven with proven success in achieving goals.
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Strong interpersonal and communication skills.
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Basic math and computer proficiency preferred.
Physical & Work Environment
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Frequently on feet in a retail environment; occasional bending, lifting, or moving objects up to 30 lbs (with assistance for heavier items).
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Indoor environment with occasional exposure to cleaning agents and noise.
Equal Opportunity Employer – BJ’s Wholesale Club is committed to a diverse and inclusive workplace where all individuals are respected, valued, and supported.