Retail Senior Store Manager

General Duties & Responsibilities

(This list outlines core responsibilities of the position and is not intended to be exhaustive.)

• Embody and consistently demonstrate FedEx Office values, creating positive experiences for both customers and team members.

• Build, inspire, and lead high-performing teams by leveraging FedEx Office tools, resources, and sound judgment in all areas of talent management—including hiring, onboarding, training, coaching, development, and retention.

• Provide ongoing coaching and mentorship, ensuring team members are empowered with the knowledge and tools necessary to deliver on business objectives.

• Serve as a strategic partner for key accounts, complex projects, and collaboration with host properties and commercial sales to execute client work seamlessly.

• Create and maintain an exceptional in-store experience that drives customer loyalty and employee engagement while upholding the FedEx brand promise.

• Take full ownership of store operations, including Standard Operating Procedures, financial oversight, scheduling, compliance, safety, and overall performance.

• Drive business growth by optimizing sales, operations, and customer satisfaction metrics, ensuring the store consistently exceeds goals.

• Utilize independent judgment and strong leadership to manage daily operations such as accounts receivable, inventory, sales reporting, and banking functions.

• Efficiently prioritize and delegate tasks to meet deadlines and support team productivity.

• Promote continuous improvement by sharing innovative ideas and utilizing quality management tools to drive operational excellence.

Minimum Qualifications & Requirements

• Education: High school diploma or GED required; Bachelor’s degree preferred.

• Experience:

  • Minimum of 4+ years of relevant experience in retail, service, hospitality, or military environments

  • At least 3+ years of leadership or supervisory experience

• Technical Proficiency: Strong working knowledge of Microsoft Office Suite (Word, PowerPoint, Outlook, Excel)

Key Competencies & Physical Requirements

• Ability to stand and move throughout the store for extended periods

• Capable of lifting up to 55 lbs and performing physical tasks such as bending, twisting, kneeling, and climbing

• Comfortable working in a fast-paced, high-demand environment with the ability to manage multiple priorities

• Strong ability to communicate effectively and collaborate with customers, team members, and partners

• Must maintain a high level of focus, attention to detail, and consistent attendance to support business needs, including travel and presence during key business hours

Preferred Qualifications

• Prior experience in retail leadership with a customer-first mindset

• Demonstrated success in people development, business management, and operational efficiency

Compensation & Benefits

• Annual Salary Range: $69,010 – $89,713
  (Starting pay will be determined by experience, job location, and other relevant factors)

• Eligible employees may also qualify for additional pay incentives, bonuses, or premiums

• Comprehensive benefits package includes:

  • Medical, dental, and vision insurance

  • 401(k) with company match

  • Tuition reimbursement

  • Additional wellness and financial support programs

Commitment to Quality and Continuous Improvement

At FedEx Office, we are guided by our Quality Driven Management philosophy. We continuously strive to enhance customer experiences, operational efficiency, and financial performance through a commitment to quality in every facet of our business. Team members are encouraged to:

• Identify opportunities for process improvements

• Contribute to cost reduction and efficiency optimization