Company Overview
About the job
Description
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.
We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.
Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Store Manager you will enjoy the opportunity to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth.
Responsibilities
- Attract, hire, develop, inspire and retain top talent including the store leadership team
- Teach, coach, and train to improve the success and selling potential of all associates
- Effectively and fairly lead and drive high-performance of all associates.
- Set and reinforce clear and concise expectations, performance, results and accountability with all associates
- Build highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information
- Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
- Implement and sustain magazine direction to optimize business and bring the product story to life
- Lead consistent focus on delivering emotionally engaging customer experiences
- Implement company selling strategies
- Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
- Maintain policies and procedures
- Incorporate asset protection and safety messages into daily operations
- Qualifications
Qualifications & Experience
- Proven experience in providing an exceptional customer experience preferably in retail environment.
- 2+ years of proven experience managing teams in a customer-focused/selling environment with a proven track record of driving success
- Passion for attracting, developing, and retaining diverse and dynamic teams
Education:
- High School Diploma or GED Certificate
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
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