Sales & Marketing Assistant
Thyme, Southrop, Cotswolds | Hybrid (On-site + Marketing Support)
Full-Time | 42.5 hours per week | OTE: £31,420 per annum
About the Role
Are you a people person with a passion for branding and storytelling? We are looking for a dynamic, detail-oriented Sales and Marketing Assistant to join our team at Thyme — a luxury destination in the heart of the Cotswolds. This unique hybrid role combines customer-facing retail duties with creative marketing responsibilities, offering a varied and rewarding work environment.
You will play a pivotal role in bringing the Thyme brand to life across all touchpoints — from the shop floor to digital platforms, hotel rooms, spa areas, and beyond.
Sales & Retail Responsibilities
-
Act as a brand ambassador delivering warm, professional, and engaging service on the shop floor
-
Guide customers with product knowledge and recommendations
-
Ensure retail spaces are beautifully merchandised, clean, and fully stocked
-
Capture and communicate customer feedback to inform product development and campaigns
-
Work collaboratively with shop team to complete daily operational tasks
Marketing & Communications Support
-
Create and maintain in-store signage, menus, and printed materials aligned with our brand identity
-
Assist in the planning and creation of social media content (Instagram, Pinterest, etc.)
-
Support event promotions and activations such as pop-ups and on-site experiences
-
Contribute to copywriting, visual content, and brand messaging for internal and external use
Product & Brand Development
-
Assist the Product Development team in curating lookbooks, brochures, and branded documents
-
Share creative ideas to elevate the presentation and storytelling of products
-
Ensure visual consistency and tone of voice across all brand outputs
Key Skills & Experience
Required:
-
Previous experience in retail, hospitality, or customer service
-
Passion for branding, design, and communications
-
Strong verbal and written communication skills
-
Familiarity with social media platforms and basic content creation
-
Exceptional attention to detail and visual aesthetics
-
Highly organised and capable of juggling multiple tasks and projects
Desirable:
-
Experience with design tools like Canva or Adobe Creative Suite
-
Photography and basic content editing skills
-
Previous experience in a dual-role or lifestyle/hospitality brand
Why Choose Thyme?
Set on a 150-acre farm estate, Thyme is a unique destination that includes a hotel, spa, cookery school, gardens, restaurants, and retail spaces. We are a family-run business passionate about nature, sustainability, and authentic hospitality.
Every day brings new vibrancy — from local regulars to global guests — and a chance to connect people with our land, produce, and story.
Our Team Culture & Values
We champion a considerate, collaborative, and progressive culture rooted in:
-
Consideration – Respect for people and the planet
-
Consistency – Stability through clear communication and teamwork
-
Integrity – Honest, respectful, and trust-led environments
-
Pride – Excellence in everything we do
-
Aspiration – Ambition, resilience, and growth
Benefits
-
Competitive base pay with monthly Service Charge bonuses
-
Paid day off on your birthday
-
Delicious meals on duty made by our in-house chefs
-
50% discount on Spa treatments
-
Team rates to stay at Thyme for just £150/night
-
50% off dining at Ox Barn and The Swan
-
Stylish, high-quality uniforms provided
-
Annual staff Christmas party with dinner, drinks & dancing
-
Access to discounted Cookery School classes (£40 pp for you + a guest)
-
Employee wellbeing and assistance programmes
-
Free staff parking on-site
-
Access to gardens, grounds & open space during breaks
-
Individual development plans and leadership training opportunities
Apply Now
If you are passionate about people, storytelling, and beautiful products, and want to grow in a fast-paced, values-led hospitality environment, we’d love to hear from you.
To apply, submit your CV and a brief cover letter detailing your relevant experience and interest in this role.
Thyme is proud to be an equal opportunity employer. We welcome and celebrate diversity across our team.