Diversity Matters at Lush
At Lush, we’re building a brand that reflects the diversity of the world. We celebrate unique voices, backgrounds, and perspectives. Whoever you are — we see you, we celebrate you, and we want you.
Who We Are
You may know us as the inventors of the bath bomb, but Lush is so much more. We are a family-run, partly employee-owned company that champions ethical, cruelty-free, and sustainable cosmetics.
We are proud to be an accredited Living Wage Employer, fighting for fair pay, eliminating animal testing, and leading with values that show what’s inside truly counts — in both our people and our products.
About the Role
As a Sales Assistant, you’ll be the friendly, knowledgeable face of the store. You’ll deliver engaging product demonstrations, recommend tailored solutions, and offer genuine customer experiences that leave lasting impressions.
Key Responsibilities
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Warmly greet and engage customers
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Offer product demos and personalised recommendations
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Provide tailored samples and 5-star customer service
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Help plan and host inclusive in-store events
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Maintain a clean, tidy, and visually appealing shop floor
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Manage and replenish stock efficiently
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Support sales goals through creative promotion and teamwork
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Reduce product waste and contribute to shop budgeting
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Stay up to date with training and product knowledge
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Work collaboratively to maintain a welcoming, respectful space
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Support external events and brand experiences
What We’re Looking For
Skills & Experience
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Customer Experience: You’re passionate about making someone’s day unforgettable
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Teamwork: You bring joy, support, and unity to your team
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Communication: You keep conversations respectful, open, and constructive
We don’t require retail experience — just energy, empathy, and a love for people and planet.
Employee Benefits
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Paid birthday day off
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50% discount on products & spa treatments
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Profit-based bonus
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Complimentary spa treatment*
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Holiday allowance
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Pension scheme
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Cycle to work scheme
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Discounted rail and bus season tickets
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Employee assistance programme
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6 months full pay parental leave*
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Financial childcare support on return*
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Tailored gender affirming care*
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Flexible working options
*Qualifying hours/eligibility apply
Your Data & Privacy
We’re committed to protecting your personal information throughout the recruitment process. For full details, please review our Lush Privacy Notice.
About Lush
Founded in 1995 in Poole, Dorset, Lush is a trailblazer in ethical beauty — famous for fresh, handmade products like solid shampoo bars, shower jellies, and package-free soaps.
We operate in 52 countries with 928 shops worldwide and are 10% employee-owned. We believe business should give back more than it takes — and we’re proud to lead by example.
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