Job Introduction:
As a Sales Associate at Selfridges, you’ll be a crucial part of delivering the world-class service that defines our brand. You’ll help create extraordinary customer experiences, offering expert advice, trend insights, and unmatched service in-store.
Key Responsibilities:
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Build strong relationships with customers by delivering memorable service
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Handle sales, refunds, and exchanges with ease and professionalism
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Suggest suitable alternatives or online options when needed
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Keep retail areas and stock organised, clean, and fully replenished
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Respond to customer feedback and use it to improve service
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Unpack deliveries, manage stock rooms, and support audits
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Work flexibly across departments as business needs evolve
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Stay informed about current trends, events, and product launches
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Maintain health, safety, and security standards
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Take initiative in identifying opportunities to improve customer experience
About You:
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Confident communicator: Able to engage customers from all backgrounds
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Well-informed: Aware of trends, competitors, and committed to training
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Sales and service driven: Delivers excellence consistently
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Detail-oriented: Keeps the store and stock areas tidy and compliant
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Problem-solver: Handles customer issues quickly and creatively
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Adaptable and reliable: Comfortable with change and ready to help wherever needed
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Team player: Inspires others by setting a strong example
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