Company Overview
Leading companies like Etsy, Robinhood, and Stripe rely on Assembled for AI-driven customer support solutions and workforce planning at scale. Our technology automates millions of interactions across chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to revolutionize customer support with AI-powered software that enhances efficiency, improves experiences, and simplifies life for both customers and employees.
Responsibilities
We’re looking for a dynamic leader who thrives in ambiguity and is eager to drive business growth. Specifically, this role includes:
Team Leadership
- Train and mentor the SDR team to effectively identify, engage, and qualify new business opportunities.
- Develop a structured playbook to ensure a consistent pipeline of high-quality leads for the sales team.
- Provide ongoing coaching and feedback through regular 1:1s to enhance performance and skill development.
- Support career progression by preparing SDRs for future roles within Assembled’s sales organization.
- Foster a positive, high-energy work environment where team members feel motivated and engaged.
- Inspire the team through creative incentives and recognition programs.
Process Optimization
- Manage and optimize the use of sales technology and tools.
- Regularly track and report on team and individual performance metrics.
- Identify opportunities for process improvements to enhance efficiency and productivity.
Cross-Functional Collaboration
- Partner with Marketing and Sales teams to test, refine, and optimize outbound messaging strategies.
- Work closely with sales leadership to improve lead qualification and opportunity management processes.
About You
- 2+ years of experience managing SDR teams in a fast-paced, high-growth environment.
- Proven ability to exceed KPIs and drive strong sales performance.
- A track record of developing and promoting SDRs into advanced roles within an organization.
- Deep expertise in CRM software and SDR technology tools.
- Strong ability to prioritize and manage multiple initiatives effectively.
- Passion for coaching, mentoring, and fostering a high-performance team culture.
- Hands-on, player-coach mentality—empowering teams while actively contributing to strategy and execution.
- Exceptional verbal and written communication skills.
- Highly organized with excellent time management and problem-solving abilities.
Compensation & Benefits
- On-target earnings: $160,000–$180,000, with base salary dependent on location, experience, and skills.
- Stock options included as part of the compensation package.
- Comprehensive benefits package, including:
- Generous medical, dental, and vision coverage.
- Paid company holidays, sick leave, and unlimited time off.
- Monthly stipends for professional development, wellness, commuting, and Assembled customer-related expenses.