Company Overview
Sonesta is now the 8th largest hotel company in the United States, with a growing portfolio of 13 distinct brands. Our collection includes over 1,100 hotels and more than 100,000 rooms across three continents. Our diverse range of brands includes The Royal Sonesta, The James Hotels, Classico Collection by Sonesta, Sonesta Hotels & Resorts, MOD Collection by Sonesta, Sonesta Select, Sonesta ES Suites, Sonesta Simply Suites, Red Lion Hotels, Inns & Suites by Sonesta, Signature Inn by Sonesta, Americas Best Value Inn by Sonesta, and Canadas Best Value Inn by Sonesta.
In tandem with our rapid expansion, we’ve enhanced our award-winning loyalty program, Sonesta Travel Pass, which offers members rewarding travel experiences, complimentary nights, exclusive perks, and flexible points redemption across the entire Sonesta portfolio.
With a legacy rooted in the golden era of mid-20th century hospitality, Sonesta has been delivering genuine and memorable guest experiences for over 85 years. Our global collection of hotels, resorts, suites, and cruises is known for celebrating local culture and character. Wherever you stay, you’ll find that Sonesta seamlessly blends the unique essence of each destination into every guest experience.
DUTIES AND RESPONSIBILITIES:
- Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
- Develop new accounts, maintain existing accounts, and implement sales strategies to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction. Develop and maintain relationships with key clients in order to produce extended stay room sales. Regularly sell hotel rooms through direct client contact.
- Partner with hotel DOS and Regional Sales Director effectively maximizes RevPar opportunities in the local market.
- Achieve budgeted revenues and personal/team sales goals and maximize profitability within all areas of responsibility. Produce regular reports and sales forecasts.
- Identify operational problems that impact the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department heads on solutions.
- Create and implement hotel-level tactical sales plans that drive measurable incremental occupancy, increase average rates, increase business volume during off-peak periods. Enhance the image of the hotel in local community. Deliver sales activities/performance to ensure actual sales exceed the established revenue plan.
- Analyze current/potential market and sales trends and coordinate all activities to maintain and increase revenue and market share through added business volume and increased rate.
- Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.
- Develop and maintain positive relationships with officials and representatives of local community groups.
- Act as “Manager on duty” as required.
- Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.
- Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
- Problem solving, reasoning, motivating, organizational and training abilities.
- Experience with Microsoft Office and Opera systems preferred.
- Ability to travel including some overnight travel is required.
- Valid driver’s license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 25 pounds.
- Frequently handling objects and equipment.