Salesforce Product Manager

Salesforce Platform Product Owner at ADT

ADT is seeking a dedicated Salesforce Platform Product Owner to drive the strategic development and enhancement of our Salesforce ecosystem. If you’re a seasoned product professional with a deep understanding of Salesforce and a passion for agile delivery, we want to hear from you.

What You’ll Do:

As a Salesforce Platform Product Owner, you’ll be instrumental in:

• Backlog Ownership: Owning and managing the Salesforce platform team backlog, continuously prioritizing stories to align with program goals.
• Story Definition: Defining and refining user stories and iteration goals, ensuring clarity and readiness for development teams.
• Strategic Contribution: Collaborating on the overall product vision, roadmap, and Return on Investment (ROI) to contribute to strategic planning.
• Acceptance & Quality: Accepting completed iteration increments based on the Definition of Done and user acceptance criteria, upholding high-quality standards.
• Agile Planning: Actively participating in Program Increment (PI) planning, including detailed backlog refinement and aligning cross-team dependencies.
• Inter-team Coordination: Coordinating closely with other Product Owners to manage dependencies and sequencing between teams.
• Clear Requirements: Ensuring all stories include clear acceptance criteria and persistent test cases.
• Technical Partnership: Working with Salesforce Architects and Engineering teams to understand upcoming enablers and help prioritize technical infrastructure needs for future functionality.

What We’re Looking For:

Education and Certifications:

• Bachelor’s degree in business, information systems, computer science, or a related field.
• Product Owner or Product Manager certification (e.g., CSPO, SAFe POPM) is preferred.
• Salesforce admin certification or equivalent is preferred.

Qualifications:

• 5+ years of experience in a Product Owner, Product Manager, or similar role, ideally within a platform or enterprise systems team.
• Prior experience as a Project Lead or Business Analyst, with a demonstrated ability to bridge technical and business teams.
• Familiarity with Salesforce platform capabilities, including:
  • Core Salesforce (Sales Cloud, Service Cloud, Experience Cloud)
  • Platform configuration (Flows, Process Builder, Validation Rules, Custom Objects)
  • Familiarity with SOQL and Salesforce data model is a strong plus.
• Proficiency in Agile tools and collaboration platforms, including Atlassian Jira and Confluence.
• Strong communication and influencing skills, with the ability to engage stakeholders at all levels.
• Skilled in prioritization and decision-making, effectively balancing business value, technical feasibility, and user needs.
• Adept at facilitation, with a servant leadership mindset and strong collaboration across product, engineering, and design teams.
• Highly organized with a bias for action, attention to detail, and comfort operating in a fast-paced, iterative environment.
• Proficient with Microsoft Office tools, with advanced Excel and PowerPoint skills for reporting and storytelling.

Performance Metrics & Success Factors:

In your first year, critical success factors include:

• Rapidly developing a deep understanding of ADT’s business model, operational workflows, and Salesforce ecosystem.
• Successfully leading and delivering on Program Increment (PI) iterations, ensuring alignment with business priorities, timely execution, and quality outcomes.

Compensation & Benefits:

The salary range for this role is $96,000.00 – $144,000.00, based on experience and qualifications.

Certain roles are eligible for an annual bonus and may include equity, with awards allocated based on company and individual performance.

We offer employees access to comprehensive benefits, including:

• Healthcare benefits
• A 401(k) plan and company match
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• Paid time off (accrue up to 120 hours in your first year, with increased accrual after your first year)
• 6 paid holidays