Security Officer

Job Type: Full Time
Job Location: England
Company Name: PROception

Company Overview

We are a premium Front of House service provider, bringing together the innovative amalgamation of Reception, Concierge and Security. The PROception service is operational within corporate sites throughout an extensive portfolio in Central London and the UK, encapsulating a host of prestigious clientele. We offer a dedicated management service to assist with the professional demands of corporate business, developing and cultivating relationships with the organisations that we work alongside. Our hand-picked hosts are intensively trained in our own Bespoke Training package focusing on customer service excellence, ensuring delivery of the highest standard in customer service to our clients and their visitors. This expertise in client-focused care and application of our core values into our daily endeavours, assures the provision of front-of-house excellence.
Main Duties & Responsibilities:

Provide a prompt, polite and warm welcome to all visitors.

Anticipate clients’ needs/problems before they arise and that their expectations are met and exceeded each day

Be seen as a visible customer focused professional greeting and engaging with visitors.

Provide a consistent professional service at all times.

Communicate visitor/client arrivals to the relevant person promptly.

Maintain a high security awareness at all times

Undertake patrols and inspections in accordance with management instructions.

Proficient use of relevant communications equipment will require candidate to have good communication skills.

Ensuring all H&S policies are adhered to.

Ensuring that no un-authorised persons are permitted in prohibited areas.

Issue visitor passes using agreed processes and procedures

Maintaining an accurate record of any incidents that occur.

What We Are Looking For:

Professional, highly driven, flexible, enthusiastic, proactive, self – motivated team player

Smart and confident.

Excellent interpersonal skills and the ability to interact with people at all levels

Immaculate presentation

Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.

Maintain and practice a high degree of confidentiality at all times

Computer literate

Good communication skills, both written and verbal

Able to be vetted back 5 years or since leaving compulsory education.

Provide support to the wider when required.


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