Security Officer

Job Overview

Key Responsibilities & Duties:

• Maintain full awareness of scheduled group activities, hotel occupancy, facilities, services, operational hours, facility layout, emergency procedures, and departmental policies.
• Review department logs to stay updated on relevant information for each shift.
• Communicate with the previous shift officer regarding hotel status and follow-up actions.
• Issue and track radios, beepers, and keys for authorized hotel personnel, ensuring their safekeeping per hotel protocols.
• Verify employee identification and timecard accuracy upon arrival and departure in accordance with hotel standards.
• Conduct audits on employee timecards as assigned.
• Escort non-hotel personnel while on property as per security policies.
• Inspect employee belongings such as packages, bags, and purses when entering or exiting the property, following hotel regulations.
• Provide security escorts for employees when needed.
• Monitor after-hours access to secured areas, ensuring proper authorization and documentation.
• Oversee deliveries received outside of business hours in accordance with hotel procedures.
• Collaborate with external agencies (e.g., law enforcement) and comply with established hotel regulations.
• Coordinate emergency responses as outlined in departmental guidelines.
• Immediately notify the Director of Security during emergency situations.
• Operate and monitor surveillance cameras as assigned.
• Investigate duress alarms and respond appropriately.
• Conduct security patrols, inspect designated areas, and document all activities following departmental protocols.
• Identify and resolve safety hazards throughout the property.
• Secure guest room doors and provide access assistance per hotel guidelines.
• Challenge suspicious individuals on hotel property per security policies.
• Conduct investigations into thefts, lost items, noise complaints, assaults, food-related incidents, and other guest concerns. Complete reports following established procedures.
• Respond promptly to guest/employee accidents, administer first aid/CPR as required, and provide information to emergency medical personnel.
• Intervene in incidents involving guest or employee conflicts and follow appropriate procedures.
• Manage intoxicated guests per state regulations and hotel policies.
• Oversee vehicle towing procedures as per department guidelines.
• Respond to vehicle accidents or thefts, document information, and follow designated protocols.
• Assist in relocating guest possessions, securing inventory, and managing “E” key rooms in compliance with hotel policies.
• Organize and store lost and found items, document guest inquiries, and coordinate returns as per hotel procedures.
• Assist guests with storing and safeguarding valuables, adhering to security policies.
• Make lawful arrests in accordance with legal and hotel regulations.
• Maintain confidentiality of all security and hotel reports/documents, disclosing information only to authorized personnel.
• Foster positive relationships with guests and employees while delivering excellent customer service.
• Respond courteously to all guest requests and inquiries.
• Maintain communication with hotel personnel via radio or beeper in accordance with standard procedures.
• Complete all necessary reports clearly and accurately as required.
• Document all critical information in the security logbook daily.
• Finalize all paperwork and tasks before concluding each shift and relay any relevant information to the incoming security officer.
• Ensure compliance with workplace health and safety policies, including department-specific training on equipment and procedures.
• Perform additional duties and special projects as assigned.

Qualifications:

• Language Proficiency: Must be fluent in English with strong written, verbal, and reading skills.
• Conflict Resolution: Capable of handling conflicts and stressful situations professionally and effectively.
• Customer Interaction: Must be able to engage with guests and employees tactfully and diplomatically, especially in difficult situations.
• Organizational & Administrative Skills: High attention to detail, ability to meet deadlines, and capability to work under pressure independently.
• Leadership & Team Motivation: Strong leadership abilities with the capability to motivate and support colleagues.
• Experience: Prior experience in security is required.
  

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