About the Job
66degrees is a leading consulting and professional services firm that develops AI-driven, data-focused solutions leveraging the latest cloud technologies. We help top global brands transform business challenges into opportunities and shape the future of work.
We are seeking a MFA IAM Contractor for a 6-month remote contract with potential to extend or convert. This role is part of the Security Support team, focused on frontline operations, assisting users with authentication issues, and ensuring secure access across systems. The ideal candidate is proactive, detail-oriented, and comfortable collaborating with technical and business units.
Key Responsibilities
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Provide direct support for multi-factor authentication (MFA) issues, including troubleshooting, token resets, and user education.
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Manage password resets, account recovery, and assist in transitioning users to passkey authentication, resolving technical issues throughout the process.
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Develop, maintain, and improve documentation for security support procedures, including user guides and internal knowledge base articles.
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Create and deliver training materials and sessions on security best practices, MFA, passkeys, and secure password management.
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Perform other duties as assigned to support security helpdesk operations.
Qualifications
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Bachelor’s degree in a relevant field or equivalent combination of education and experience.
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2-4 years of IT support or help desk experience, with a focus on security-related tasks.
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Hands-on experience with MFA, password management systems, and passkey implementations.
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Strong troubleshooting skills and ability to resolve complex authentication issues.
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Self-starter with the ability to work independently and collaboratively in a team environment.
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Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
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Basic understanding of information security principles, network protocols, and security technologies.
Why Join 66degrees
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Work remotely and collaborate with a leading AI and cloud technology consulting firm.
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Gain hands-on experience in identity and access management (IAM) and security support.
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Opportunity to contribute to process improvements, documentation, and training programs.
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Be part of a team that helps global clients innovate securely and efficiently.
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