Senior Blend Support Administrator

Empower Borrowers with Exceptional Digital Mortgage Experiences

CrossCountry Mortgage (CCM), the nation’s leading distributed retail mortgage lender, is seeking a Senior Blend Support Administrator to provide advanced technical support and configuration management for the Blend Point of Sale (POS) platform. This is a critical role for ensuring platform stability, user satisfaction, and compliance with operational and regulatory requirements.

Why Join CrossCountry Mortgage

• Competitive annual salary: $80,000 – $90,000 with growth potential.

• Be part of a company recognized 10 times on the Inc. 5000 list for fastest-growing private businesses.

• Exceptional culture emphasizing transparency, entrepreneurial spirit, and employee engagement.

• Robust benefits package, including medical, dental, vision, 401(k), short-term disability, wellness program, and more.

• Opportunities to mentor and lead, contributing to strategic initiatives that enhance borrower experiences.

Key Responsibilities

• Manage escalated Blend support cases, ensuring timely resolution and communication with loan officers, processors, and stakeholders.

• Act as a subject matter expert (SME) for Blend platform issues, troubleshooting user interface configurations, access permissions, workflow errors, and integrations.

• Support configuration changes such as custom fields, input forms, reporting views, and user role modifications.

• Maintain business rules, dynamic data elements, and document management settings.

• Collaborate with Blend’s support and development teams, internal analysts, and external vendors to resolve integration issues.

• Lead root cause analysis (RCA) for recurring issues and recommend long-term solutions.

• Participate in Blend release testing and regression cycles, validating enhancements and documenting impacts.

• Ensure system changes align with governance, security standards, and audit requirements.

• Mentor junior support administrators and help define best practices for Blend system support.

• Assist in reporting and tracking support case metrics, trends, and service level performance.

Qualifications & Skills

• Bachelor’s degree in Business, Computer Science, Information Systems, or equivalent experience.

• 3+ years of experience supporting Blend or similar mortgage POS platforms in an advanced support role.

• Experience with Blend configuration, user roles, workflow setup, and reporting views.

• Familiarity with Blend APIs, SDKs, or workflow engines preferred.

• Deep understanding of the mortgage loan lifecycle and borrower experience.

• Knowledge of mortgage compliance and operational requirements.

• Advanced troubleshooting skills across user groups and POS platform integrations.

• Excellent organizational, communication, customer service, and project management skills.

• Proficiency with Microsoft Office Suite and reporting tools.