Company Overview
Redbock is a specialized consultancy providing tailored resourcing solutions to companies in the pharmaceutical, biotechnology, medical device, and diagnostics industries. We support organizations facing resource challenges by delivering expert consultants who help drive results—while also positively impacting the careers of the professionals we place. Over the years, our consultants have contributed to high-impact projects at some of the industry’s most prominent companies.
Key Responsibilities
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Lead and manage a comprehensive process mapping and value stream mapping project across the commercial sales organization for Urology Capital and Service
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Collaborate with stakeholders across Sales, Order Management, and Customer Support to gather and analyze current-state processes
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Document business processes in detail using industry-standard methodologies and tools
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Develop clear, actionable business capability matrices
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Identify and present opportunities for process optimization, operational efficiencies, and enhanced customer interactions
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Facilitate cross-functional workshops and working sessions to validate current-state findings and explore potential improvements
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Deliver clear, comprehensive documentation and presentations to leadership, including summaries of findings, capability assessments, and prioritized improvement opportunities
Required Qualifications
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Minimum of 5 years of experience as a Business Analyst or Process Consultant, with a strong background in business process documentation and operational improvement initiatives
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Proven experience in conducting value stream mapping and capability assessments across commercial or customer-facing business functions
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Advanced proficiency in Microsoft Visio for process flow creation and visualization
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Excellent analytical, problem-solving, and communication skills
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Experience working in a matrixed, cross-functional environment and engaging with senior stakeholders
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Previous experience in the medical device, healthcare, or life sciences industries is strongly preferred