About the Company
Bring more to life.
At Beckman Coulter Diagnostics, part of the global science and technology innovator Danaher Corporation, we accelerate breakthroughs that save lives. With more than 90 years of diagnostic excellence, we serve hospitals, labs, and clinics worldwide—impacting over 1.2 billion patients and 3 million clinicians annually.
We foster a culture of belonging that empowers every individual to make a difference. By leveraging the Danaher Business System, we turn ideas into impactful innovations—faster and smarter.
Job Summary
We are seeking a Senior Customer Technical Support Specialist (Remote – U.S.) to join our dynamic Customer Technical Support team. In this role, you’ll serve as a first line of technical support, resolving issues with Beckman Coulter chemistry systems for our customers across the country. You’ll troubleshoot hardware, software, assay, and training-related concerns and contribute directly to improved patient care.
Key Responsibilities:
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Respond to inbound customer calls, emails, and virtual support requests to resolve complex instrument, software, and assay issues
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Proactively monitor customer instruments via remote diagnostics to detect and address issues
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Classify and document customer complaints per FDA requirements and company standards
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Escalate unresolved technical issues to field service when necessary
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Serve as a flexible team resource, handling a broad range of inquiries
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Maintain detailed records in the CRM system for traceability and future reference
Required Qualifications:
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Associate’s, vocational, or equivalent degree in biology, biomedical/electrical engineering, clinical lab science, or chemistry
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Minimum of 3 years’ experience working with Beckman Coulter chemistry instruments
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Ability to clearly communicate complex technical information by phone
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Willingness to work one weekend per month and take part in a rotating on-call schedule
Preferred Qualifications:
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Experience in a medical technology call center or clinical laboratory
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Proficiency in using CRM platforms
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Background in a customer service-oriented environment
Why You Should Join Us:
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Be part of a mission-driven team that saves lives through diagnostic innovation
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Work in a fully remote position with flexible scheduling and a collaborative culture
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Access to world-class training and development through Danaher’s global network
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Competitive compensation and comprehensive benefits, including bonus eligibility, paid time off, medical/dental/vision coverage, and 401(k)
Equal Opportunity Statement:
Beckman Coulter Diagnostics is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We celebrate individuality and encourage you to bring your unique self to work.
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