SuccessKPI is seeking a talented Senior DevOps Engineer to join our fully remote team in the USA. As a Senior DevOps Engineer, you’ll play a pivotal role in designing, automating, and optimizing the infrastructure that powers our global SaaS analytics platform. If you’re passionate about cloud infrastructure, CI/CD, automation, and security best practices, this opportunity offers both career growth and the chance to shape the future of a fast-scaling technology company.
Why Join SuccessKPI as a Senior DevOps Engineer?
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Thrive in a remote-first work environment with flexibility and work-life balance.
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Be part of a fast-growth SaaS company in the expanding analytics space.
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Collaborate with industry experts and senior leadership on high-impact projects.
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Drive career development opportunities while contributing to innovative cloud solutions.
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Work in a diverse, inclusive culture where your voice truly matters.
Senior DevOps Engineer – Key Responsibilities
Infrastructure Design & Management
As a Senior DevOps Engineer, you will:
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Design, implement, and manage scalable cloud infrastructure (primarily AWS).
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Apply Infrastructure-as-Code (IaC) with Terraform, CloudFormation, or Serverless frameworks.
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Monitor and maintain performance to ensure uptime and reliability.
CI/CD & Deployment
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Build and optimize CI/CD pipelines with Jenkins, GitLab CI, or Bitbucket Pipelines.
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Automate deployments for seamless, frequent, and reliable releases.
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Support production rollouts, environment configurations, and bug-fix deployments.
Automation & Scripting
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Write and maintain automation scripts using Python, Bash, or Node.js.
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Reduce manual processes through continuous improvement and tooling.
Monitoring & Troubleshooting
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Implement advanced monitoring systems (CloudWatch, Datadog, Dynatrace).
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Troubleshoot proactively to prevent issues before they affect customers.
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Participate in on-call support rotations for critical production systems.
Security & Compliance
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Enforce cloud and infrastructure security best practices.
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Conduct regular audits and maintain compliance with industry standards.
Collaboration & Cross-Functional Support
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Work closely with development teams on architecture and deployments.
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Partner with QA, Product, and Support teams to resolve customer-impacting issues.
What You’ll Bring
Education & Experience
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Bachelor’s in Computer Science, IT, or related field.
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8+ years in DevOps, SRE, or Cloud Operations roles.
Technical Expertise
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Advanced AWS cloud skills.
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Strong scripting knowledge (Python, Bash, Node.js).
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Proficiency with Docker, Kubernetes, and AWS ECS.
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Skilled in CI/CD tools: Jenkins, GitLab CI, Bitbucket, etc.
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IaC expertise: Terraform, CloudFormation, Serverless.
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Strong Linux, networking, and cloud security knowledge.
Soft Skills
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Analytical problem-solver with excellent communication skills.
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Proactive, independent, and adaptable in a fast-paced environment.
About SuccessKPI
SuccessKPI is a global SaaS leader offering AI-powered analytics and automation for contact centers. Our platform integrates a data lake, BI tools, speech/text analytics, and real-time playbooks to transform customer interactions. Companies worldwide trust SuccessKPI to eliminate roadblocks for agents, managers, and executives—helping them deliver exceptional customer experiences.
🌐 Learn more: successkpi.com
We are proud to be an Equal Opportunity Employer (M/W/D/V/GI/SO/A).