Senior Manager, Human Resources

Who We Are
Convoso is a fast-growing CCaaS (Contact Center as a Service) company headquartered in Los Angeles, with a global team working in hybrid and remote roles. Recognized as a “Best Place to Work,” our culture is built on collaboration, integrity, resilience, and a strong commitment to continuous growth.

Our advanced platform powers high-performing sales teams across multiple industries by providing innovative, AI-driven, and automated solutions that enhance productivity and performance. As we expand our product offerings and enter new markets, we’re looking for talented individuals who are passionate about technology, innovation, and delivering impactful results.

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The Opportunity: Senior Manager, Human Resources
Are you a strategic and people-focused HR leader with a passion for shaping positive employee experiences? Convoso is seeking a Senior Manager, Human Resources to lead and elevate our HR operations while strengthening a high-performance, inclusive culture. This hands-on role will focus on building scalable HR processes, driving employee engagement, and acting as a strategic advisor to both leadership and employees.

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Key Responsibilities

HR Operations & Process Optimization

• Lead the enhancement and scalability of HR processes to ensure efficiency, compliance, and an exceptional employee experience.

• Manage and optimize HRIS platforms and other HR technology tools to improve reporting, data accuracy, and automation.

• Develop and implement HR policies and procedures aligned with company objectives and employee well-being.

Employee Engagement & Relations

• Design and execute engagement initiatives that boost morale and foster strong connections across teams.

• Manage complex employee relations matters with fairness, professionalism, and compliance.

• Serve as a trusted advisor to staff and leadership, promoting open communication and a culture of respect.

Culture Development

• Drive programs that reinforce Convoso’s core values and strengthen our cultural identity.

• Lead initiatives to celebrate employee achievements and enhance workplace belonging.

• Encourage inclusive behaviors and support company-wide cultural alignment.

Leadership Support & Performance Development

• Provide consultative support to managers on team development, performance coaching, and leadership effectiveness.

• Champion and refine performance management tools that align goals, feedback, and growth opportunities.

• Equip leaders with tools and training to develop and empower their teams.

Compensation & Benefits

• Collaborate with finance and leadership on compensation benchmarking to ensure market competitiveness and internal equity.

• Support compensation planning and benefit administration with data-driven insights.

Event Strategy & Execution

• Oversee planning and execution of company-wide events, celebrations, and team-building activities.

• Manage event budgets and logistics to ensure seamless delivery and alignment with engagement goals.

DEI & Workplace Experience

• Champion diversity, equity, and inclusion across all employee touchpoints—from hiring to development and retention.

• Partner with Talent Acquisition to ensure inclusive, high-impact hiring practices.

• Drive initiatives that foster an environment where everyone feels valued and empowered to thrive.

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Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s (MBA or MA HR) preferred

• 7+ years of progressive HR experience, with 3–5 years in a senior or managerial HR generalist role

• Proven ability to build and scale HR operations in dynamic, fast-paced environments

• Strong expertise in employee relations, engagement, and cultural development

• Experience supporting compensation analysis, payroll, and benefits

• Exceptional event planning and project management capabilities

• Demonstrated leadership in DEI programs and inclusive workplace practices

• Proficiency in HRIS platforms (e.g., PayCor, ClearCo, Bonusly, My 90), plus Microsoft Office and Google Suite

• Strong communication, interpersonal, and influencing skills at all organizational levels

• Preferred certifications: SHRM-SCP, SPHR

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Why You’ll Love Working at Convoso

Competitive Perks & Benefits

• Competitive salary + stock options

• 100% employer-paid premiums for medical, dental, life insurance, and long-term disability

• Vision plan and optional FSA

• PTO, sick time, holidays, bereavement, and parental leave

• Your birthday off

• 401(k) with generous company match

• Free EAP and travel assistance services

• Monthly gym membership reimbursement

• Monthly food & beverage credits

• Regular company outings and team-building events

• Paid training and onboarding

• Apple laptop (most roles)

• Supportive, experienced, and fun colleagues!

Los Angeles HQ Perks

• Relaxed dress code and casual office culture

• Catered lunches daily

• Fully stocked kitchen with dietary-friendly options

• Happy hours and massages

• On-site car wash

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