Company Overview
We are a full-service digital experience agency, combining strategy, user experience, creative design, and development expertise to deliver solutions that maximize conversion and ROI.
Responsibilities
- Lead client stakeholder workshops and interviews to gather insights and project requirements.
- Recommend solutions aligned with client needs, product capabilities, and industry best practices.
- Gather and document business, functional, non-functional, and technical requirements, along with project KPIs.
- Serve as the Agile Product Owner, facilitating Agile SCRUM ceremonies such as backlog refinement, daily standups, sprint planning, roadmap creation, and sprint retrospectives.
- Provide strategic guidance on technology platforms and systems used throughout the project lifecycle, including client training on system usage, content authoring, and user acceptance testing (UAT).
- Streamline processes, identify operational efficiencies, manage resources and project timelines, and assist with cost estimates and budget management.
Minimum Requirements
- 6+ years of experience analyzing business requirements and creating functional specifications, user scenarios, and process flows for technical teams.
- Solid understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.
- Successful launch of at least 3 IT platforms or software solutions for enterprise-level clients.
- Proficiency in project management tools such as JIRA and/or Azure DevOps (ADO).
- Proven experience leading end-to-end website implementation projects from discovery through development.
- Hands-on experience with CMS platforms such as Kentico, Optimizely, Sitecore, AEM, or similar.
- Strong communication and collaboration skills in client-facing and internal team settings.
- Experience working closely with Creative, UX, Development, and QA teams.
Preferred Qualifications
- Prior experience in an agency or consulting environment.
- Subject Matter Expert (SME) in a specific technology or industry vertical.
- Familiarity with managing projects involving complex platform and API integrations.
- Experience overseeing large-scale projects/accounts exceeding $1MM.
- Background in projects related to the insurance industry.
About Reply
Reply is a global network of highly specialized companies focused on the design and implementation of innovative solutions leveraging next-generation communication channels and digital technologies. We partner with major industrial groups across telecom, media, financial services, insurance, public administration, and more. Reply helps organizations define and build business models enabled by AI, cloud computing, digital media, and the Internet of Things.