About the job
You will be part of an innovative project (High Intensity Use (HIU) Programme) that supports people who access urgent and emergency care more than expected. The aim is to change the perceptions for this group of vulnerable people. The team help to prevent people from reaching crisis point, empowering them to better self-manage and connect with their surroundings.
You’ll manage your own caseloads efficiently and lead your team to deliver successful outcomes for both the person and the system. The work that you and your team do will empower people to achieve ‘what matters to them’. This could be an enhanced quality of life, increased confidence or an improved sense of choice and control.
What’s involved in the role of a Senior Service Manag
- er?Based in the community, you will work intensively with a rolling caseload. You will help to identify and address unmet social needs that may be exacerbating physical and/or mental health. As well as supervising your team, you will hold your own caseload. You will deliver outcomes for both the person and the system, monitoring the quality of interventio
- ns.Supporting people who may have complex presentations, particularly alcohol and drug misuse but also mental health, multiple long-term conditions, adverse traumatic experienc
- es.Improving individuals’ self-management techniques, focussing on strength-based interventions, leading to improved wellbeing and confidence. You will carefully monitor care co-ordination, advocating for access and addressing health inequalities. You will need to know how the system works and how to gain access for people who are falling through the ga
ps.
What do you need to be a successful Senior Service Man
- ager?Qualification to degree level (or equivalent by experi
- ence.Casework experience delivering community based services within areas of alcohol and substance misuse in particular but also with mental and physical health conditions. Experience developing person centred support plans, engaging in a trauma informed way and managing risk dynamic
- ally.Excellent leadership and time management skills. Experience in management of staff, volunteers, services and projects, responding to and prioritising competing dem
- ands.Experience working in a health or social care setting or voluntary organisation, delivering high quality services to people in need whilst recognising how to improve the ser
- vice.Being authentic with an exceptionally strong ability to connect as people you will help are often suspicious of formality and offers of support. Resilience and motivation, demonstrating compassion, strong negotiation skills and pati
- ence.Confidence in your IT skills in general but particularly with Microsoft Office applicat
- ions.Knowledge / experience in preparing, managing and monitoring bud
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