Site Reliability Engineer (SRE) – ThoughtSpot
The Site Reliability Engineer (SRE) at ThoughtSpot plays a key role in ensuring the stability, scalability, and reliability of ThoughtSpot’s cloud infrastructure while maintaining a strong customer-first approach. As part of the SRE team, you’ll handle service reliability and act as a trusted partner for customers by providing proactive solutions, clear communication, and continuous operational improvements.
Key Responsibilities:
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Serve as the primary contact for customer-facing issues, providing timely, accurate updates and driving issues to resolution.
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Troubleshoot, debug, and diagnose issues across ThoughtSpot’s cloud environments to ensure service uptime.
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Create and maintain knowledge-base articles to support customer self-service and internal knowledge sharing.
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Monitor and maintain infrastructure using Grafana, Prometheus, and other observability tools.
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Collaborate with Engineering teams to build tools that enhance system availability, scalability, and performance.
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Participate in on-call rotations, lead incident reviews, and perform root cause analyses.
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Develop automation tools and implement best practices to improve operational efficiency.
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Apply NetOps and SecOps principles for both cloud and on-premise deployments.
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Translate complex technical issues into clear communication for both technical and non-technical audiences.
Qualifications:
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Bachelor’s degree in Computer Science or equivalent experience.
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Proven expertise in Linux system troubleshooting and managing virtualization or cloud platforms (VMware, AWS, Azure, GCP).
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Experience using monitoring tools such as Grafana, Prometheus, Datadog, or Splunk.
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Strong problem-solving and analytical thinking with deep understanding of system internals.
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Prior experience in enterprise customer support, incident response, and on-call rotations.
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Knowledge of scripting or programming languages (Python, Go, Java, or C/C++).
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Excellent communication and collaboration skills, with the ability to work cross-functionally in fast-paced environments.
Compensation & Benefits:
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New York: $109,000–$179,000 per year
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California: $120,000–$190,000 per year
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Illinois: $97,000–$159,000 per year
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Benefits include equity, performance bonuses, 401(k), health, dental, and vision coverage, plus flexible work arrangements.
Why Work at ThoughtSpot:
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Be part of a company transforming AI-powered analytics through innovation and data intelligence.
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Work in a diverse, inclusive culture that values collaboration, growth, and selfless excellence.
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Engage in continuous learning, career development, and opportunities to contribute to world-class products.
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Join a mission-driven team creating technology that empowers businesses with data-driven insights