About the Role
GFT is seeking a Senior Technical Support Specialist to join our IT Services team. This role is fully remote (U.S. only) and offers the opportunity to provide expert-level technical support to end users while serving as a Subject Matter Expert (SME) for your teammates.
As part of GFT’s Shared Services team—covering HR, Legal, Accounting & Finance, IT Services, and Marketing—you will play a vital role in supporting global operations and enabling business transformation.
Key Responsibilities
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Deliver high-quality technical support for hardware, software, data, voice, and A/V systems.
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Provide end-user support for Windows 10/11, Microsoft Office/365, and related applications.
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Respond to incidents, troubleshoot issues, and escalate when necessary.
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Manage equipment setup, relocation, and break/fix requests.
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Accurately document all tickets and resolutions in the service desk system.
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Create and maintain IT documentation and knowledge base articles.
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Support account management, inventory, and procurement systems.
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Deliver effective communication and customer service to end users.
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Participate in on-call rotations and occasional overnight travel to GFT offices.
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Handle physical IT setup tasks (lifting up to 50 lbs., configuring workstations in tight spaces).
Required Qualifications
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5+ years’ experience in desktop support, end-user support, or IT service environments.
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Expertise with Windows 10/11, Office 365, and troubleshooting hardware/software issues.
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Strong customer service skills with the ability to build positive relationships.
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Ability to work under pressure, manage multiple tickets, and meet critical deadlines.
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Experience handling a high volume of IT support transactions.
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Strong organizational and time management skills.
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Demonstrated decision-making ability in complex technical situations.
Preferred Qualifications
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Prior experience in an AEC firm (Architecture, Engineering, Construction Management).
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Knowledge of:
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Mac OS X
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Networking fundamentals
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Microsoft SCCM, Intune, Active Directory, Exchange
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OneDrive, M365 administration, and video conferencing tools
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PowerShell scripting & ITIL processes
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FreshService ticketing system
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Engineering software (AutoCAD, BIM, MicroStation, etc.)
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Compensation & Benefits
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Salary: $70,000 – $90,000 (DOE and location)
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Hybrid & remote work environment
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Comprehensive health benefits (medical, dental, vision, life, disability, pet insurance)
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401(k) retirement plan with tax-deferred savings
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Paid time off (PTO) and parental leave
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Tuition reimbursement & professional development programs
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Incentive compensation opportunities
About GFT
GFT is a privately held AEC firm delivering innovative infrastructure solutions across transportation, water, power, and buildings. With more than 5,000 professionals worldwide, we are committed to building stronger communities, improving sustainability, and shaping the Infrastructure of Life.
We are proud to be an Equal Opportunity Employer, fostering an inclusive and diverse workplace where all applicants are considered without discrimination.