Join Group 1 Automotive as a Service Advisor at JLR Norwich
Are you ready to be the trusted face of our aftersales team? Group 1 Automotive is looking for a friendly, motivated, and professional Service Advisor to join our successful Jaguar Land Rover team in Norwich. This is your opportunity to be part of a global automotive group with excellent training, career development, and a supportive work culture.
What We Offer
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33 days annual leave (including bank holidays)
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Retail discounts on everyday shopping
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Car discounts on new and used vehicles, plus servicing deals
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Company pension scheme
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Flexible working options
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Family-friendly policies to support your home life
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Cycle-to-work scheme
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24/7 access to healthcare professionals
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Paid day to volunteer in your community
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Company share purchase plan
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Refer-a-friend bonus scheme
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Ongoing training and career development
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Life assurance (with the option to increase cover)
Your Day-to-Day Responsibilities
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Greet customers in a warm, professional manner
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Provide timely updates on vehicle repairs and progress
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Recommend additional services and repairs based on technician reports
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Accurately schedule service appointments
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Conduct pre-appointment confirmation calls with customers
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Maintain up-to-date and accurate customer records
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Stay current with product knowledge through training
What We’re Looking For
Don’t worry if you don’t tick every box—if you’re passionate about delivering great service, we want to hear from you!
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Strong communication skills with a customer-first mindset
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Experience in delivering high-quality customer service
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Ability to identify service opportunities and upsell when appropriate
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Excellent time management and multitasking ability
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Previous experience in a target-driven environment
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Full UK driving licence is essential
About Group 1 Automotive
Group 1 Automotive is one of the UK’s leading automotive retailers, representing 21 brands across 114 dealerships. With over 7,000 colleagues, our mission is to deliver outstanding and trusted experiences to our customers, partners, and people—whether or not you’re a car enthusiast.
Our Values
We live by five core values in everything we do:
Respect – Integrity – Transparency – Teamwork – Professionalism
Apply Today
Bring your passion for service and become a trusted part of the Jaguar Land Rover Norwich team at Group 1 Automotive.
APPLY