Job Description
Join FNZ as a Service Desk Analyst
FNZ is hiring a talented Service Desk Analyst to join our IT Infrastructure team. As a Service Desk Analyst, you’ll deliver technical assistance to our internal users while supporting both 1st and 2nd line IT services. Reporting directly to the IT Infrastructure Manager, this is a fantastic opportunity to grow your career within a global financial services company known for innovation, inclusion, and career progression.
Key Responsibilities for a Service Desk Analyst
As a Service Desk Analyst at FNZ, your responsibilities will include:
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Providing prompt, high-quality 1st line technical support via our Helpdesk system.
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Managing Desktop Deployment Services (preferably Intune/Autopilot).
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Handling Azure and on-prem Active Directory Users, Groups, and Group Policy management.
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Supporting Microsoft Email Systems and Office 365 applications.
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Managing access for bespoke internal applications and office systems, including printers and mobile devices.
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Maintaining and updating the Asset Register.
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Offering remote support for other internal teams as needed.
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Performing daily checks, routine monitoring, and troubleshooting.
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Ensuring adherence to IT Service Desk processes and procedures.
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Conducting basic connectivity and network diagnostics.
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Sharing technical knowledge and mentoring junior staff.
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Maintaining clear documentation of issue resolutions.
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Recommending improvements for IT services and ensuring company policies are followed.
Skills & Experience
We’re seeking a Service Desk Analyst with:
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Experience in a similar IT support role.
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Strong knowledge of Microsoft Desktop and Server environments.
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Familiarity with virtualisation platforms like ESXi/vSphere.
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Understanding of Active Directory and IP network fundamentals.
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A collaborative attitude and the ability to work independently or as part of a team.
Why Work with Us?
As an FNZ Service Desk Analyst, you’ll benefit from:
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Joining a rapidly growing global financial services leader.
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Performance-based remuneration and advancement opportunities.
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Competitive financial rewards for high achievers.
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The chance to work from any of our global offices: UK, Czech Republic, Australia, New Zealand, or China.
Diversity & Equal Opportunities
FNZ is proud of its diverse and inclusive workforce. We actively promote accessibility, fairness, and equity in our recruitment and workplace culture. Every Service Desk Analyst applicant is valued and respected, regardless of background or identity.
About FNZ
FNZ empowers people worldwide to invest in their futures by simplifying wealth management systems. With US$1.5 trillion in assets under administration and partnerships with over 650 financial institutions, FNZ transforms wealth services for over 24 million people globally.