Job Description
Service Desk Analyst Position Overview
Are you looking for a Service Desk Analyst position in a fast-paced environment where you can apply your technical expertise? As a First-Line Service Desk Analyst, you will play a key role in providing technical support to employees across various locations. You’ll manage incoming support requests via phone, email, and chat, ensuring swift resolution of technical issues to minimize disruption to business operations. Your communication skills and technical knowledge will help you deliver exceptional customer service while working in a dynamic IT support team.
Key Responsibilities of Service Desk Analyst
As a Service Desk Analyst, your main responsibilities will include:
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Providing first-line technical support to users via phone, email, and chat
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Logging and documenting all support requests and technical issues in the ticketing system
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Diagnosing and troubleshooting hardware, software, and network issues
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Collaborating with IT teams to resolve complex problems
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Proactively identifying trends in technical issues and recommending improvements
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Maintaining up-to-date knowledge of IT systems, applications, and company policies
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Ensuring compliance with data security standards and regulations
Skills and Qualifications for Service Desk Analyst
To be successful as a Service Desk Analyst, you should have:
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Proven experience in providing technical support in a corporate environment
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Strong knowledge of Microsoft Windows and Office 365
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Familiarity with business applications and collaboration tools
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Excellent communication skills and the ability to explain technical issues to non-technical users
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Strong problem-solving and multitasking abilities
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A customer-focused mindset with a passion for delivering high-quality service
Benefits of Working as a Service Desk Analyst
Working as a Service Desk Analyst at Gleeson Recruitment Group offers competitive salary and benefits, career development opportunities, and access to training programs. We are committed to inclusivity and welcome applicants of all backgrounds. Gleeson Recruitment Group is a disability confident employer, ensuring equal opportunities for all.