Purpose:
Ascend Technologies is seeking a Service Desk Technician to serve as the first point of contact for customers requiring IT support. This role is ideal for someone with strong communication skills, technical aptitude, and a desire to grow in the IT field.
Key Responsibilities:
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Provide first-level IT support to Ascend customers
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Respond to support calls, emails, and web requests promptly and professionally
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Troubleshoot and resolve end-user issues efficiently
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Translate technical concepts into user-friendly explanations
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Deliver outstanding customer service aligned with Ascend’s standards
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Participate in rotational on-call responsibilities, including occasional weekends/holidays
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Perform additional tasks as assigned by management
Minimum Qualifications & Experience:
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1+ year in a technical support, service desk, or customer support role
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Proficiency in Level 1 support, including:
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Windows OS, O365, antivirus tools
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Mobile device and VOIP troubleshooting
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Active Directory, firewalls, switches
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Onboarding/offboarding user requests
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Strong customer service skills; top performer in handling support tickets
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Excellent verbal and written communication
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Demonstrated ability to exceed customer expectations
Core Values at Ascend:
We value individuals who exemplify our company values:
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Committed to Client Success
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One Team Collaboration
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Integrity and Ethical Practice
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Personal and Team Accountability
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Transparency in Communication
Diversity, Equity & Inclusion Statement:
Ascend Technologies is deeply committed to DEI principles. We foster a respectful and empowering workplace that values diverse perspectives and experiences.
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